Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva’s platform powers voice, messaging, video, and other omni-channel engagement capabilities for care teams and patients, ensuring security, compliance, and seamless integration with Healthcare EHRs and CRM systems.
We are looking for an experienced Sr. Product Manager with experience in the Healthcare industry. You will own the product strategy, roadmap, and execution for key healthcare AI driven workflows, helping hospitals and clinics leverage our platform while integrating tightly with EPIC for scheduling, patient communication, secure messaging, and care coordination.
As a Product Manager, you will be responsible and accountable for:
- Developing and harvesting product ideas by processing customer and user needs
- Prioritizing the feature backlog by keeping in mind the bigger business objectives
- Successful execution, delivery, and adoption of the product(s) and features
An ideal candidate
- Will act as the point person for the Business, Development Teams, and the UX Teams
- Actively gets involved with product planning, UX Research, and Design
- Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers
- Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role.
Key Responsibilities
- Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers.
- Deeply understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams.
- Work closely with EPIC APIs (e.g., App Orchard, FHIR, HL7, SMART on FHIR) to define integration patterns.
- Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems.
- Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit.
- Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases.
- Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design.
- Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
- Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members.
- The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
Qualifications
- 8+ years experience in a Product Manager role at a technology company
- Bachelor’s degree
- Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product
- Ability to effectively communicate and manage multiple competing priorities
- Training and presentation experience with stakeholders or coworkers
- Experience working closely with stakeholders to deliver high-profile product features
- Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
- Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
- Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
- Strong interpersonal, collaboration, and organizational skills
- Leadership, ownership, conflict resolution, and accountability must be strengths
Bonus Points For
- Scrum, Kanban, Agile certifications
- Experience with agile environments
- First-hand QA/QE experience and/or software engineering/software development experience
- Master’s Degree in any related field
- Full-stack platform and cloud experience that includes a broader scope in admin and provisioning
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $115,000 - $178,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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