Job Description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
The Tax Manager will report to the Director of Taxation and lead the Company’s indirect tax function, with primary responsibility for sales and use tax, property tax, and telecom-related tax compliance.
This role will also support income tax data gathering, tax accounting, and tax planning initiatives. The ideal candidate is a hands-on leader who can operate both strategically and tactically driving compliance excellence, process improvements, automation initiatives, and proactive tax risk management in a fast-growing environment.
Key Responsibilities
Indirect Tax Compliance & Reporting
- Lead and manage the end-to-end indirect tax compliance process, partnering with external tax advisors to ensure accurate and timely filing of sales and use tax, property tax, telecom, and other non-income tax returns.
- Review and validate monthly indirect tax accruals; collaborate with Accounting to ensure proper reconciliation and reporting.
- Maintain adequate documentation to support tax positions, calculations, and financial statement disclosures.
- Oversee indirect tax audits and manage resolution of tax notices and inquiries.
Technical Research & Risk Management
- Research and document sales/use and telecom tax issues and provide clear guidance to internal stakeholders.
- Monitor legislative and regulatory developments; proactively assess impact, risks, and planning opportunities.
- Identify areas of tax exposure and implement corrective actions to minimize risk.
Process Improvement & Systems Optimization
- Partner with Finance and IT to support ERP design, implementation, and enhancements related to indirect tax compliance and automation.
- Evaluate and improve tax-related processes to enhance efficiency, scalability, and internal controls.
- Develop, document, and implement tax policies and procedures as the Company expands into new products and markets.
- Ensure proper collection and maintenance of sales tax exemption certificates and conduct periodic compliance audits.
Cross-Functional Partnership
- Collaborate with Accounting, FP&A, Legal, and Operations to ensure tax considerations are incorporated into business decisions.
- Build strong relationships with internal stakeholders to promote awareness of tax implications and compliance responsibilities.
Strategic Support & Special Projects
- Support income tax data gathering, tax accounting, and tax planning initiatives as needed.
- Participate in company-wide initiatives, acquisitions, system implementations, and other strategic projects.
- Maintain a forward-looking perspective on industry and tax developments impacting the Company’s business model.
Qualifications
- Bachelor’s degree in Accounting, Tax, or related field required
- 10+ years of progressive tax experience with strong emphasis on indirect tax (Sales & Use Tax, Property Tax; telecom tax experience preferred)
- Experience managing compliance processes in a multi-state environment
- Strong technical research and analytical skills
- Ability to translate complex tax matters into clear business guidance
- Proven ability to identify process improvements and lead automation initiatives
- Experience analyzing and managing large data sets using Excel, Alteryx, or similar data tools preferred
- Prior experience in the technology and/or telecommunications industry preferred
- CPA or CMI certification preferred
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Insurance 💼 - Life, disability, and supplemental indemnity plans
- Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-MP1 #LI-Hybrid
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we’re the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.
