Partner Account Manager

Job Description

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA

The Job

As a Partner Account Manager you will manage and grow strategic relationships with our commercial solar Field Service Partners (FSPs), ensuring a consistently high-quality, best-in-class service delivery experience across Omnidian’s Field Service Network.

You will serve as a key liaison between Omnidian and its Service Partners, working cross-functionally with peers, Field Service Coordinators, Client Success, Operations, Onboarding, Compliance, Procurement, and Finance teams to align partner performance with operational, customer, and business objectives.

This role reports to the Manager, Partner Account Management and plays a critical role in driving partner performance, operational excellence, scalability, and long-term partner engagement.

What You’ll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Partner Relationship Management (40%)

• Build, manage, and maintain strong, collaborative relationships with Field Service Partners (FSPs). Serve as the primary management contact for high-level communications, strategic escalations, and long-term operational alignment, while holding partners accountable to Omnidian contract terms.
• Model and maintain a camera-on-on for virtual partner meetings, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and regular operational check-ins. Being visible shows Omnidian’s commitment to transparency, engagement, and strong leadership, even when the Field Service Partner (FSP) hasn’t turned their own video on.
• Execute up to 15% - 20% monthly travel to conduct face-to-face partner reviews, spearhead critical on-site escalations, and solidify local service network health.
• Act as a trusted partner advocate while maintaining unwavering alignment with Omnidian’s operational excellence, quality, and compliance standards.
• Support Accounts Payable workflows by collaborating cross-functionally to unblock payment friction and optimize the FSP financial experience.
• Foster mutual network growth through proactive, transparent communication and explicit expectation-setting to eliminate operational ambiguity.

Performance Management & Operational Excellence (35%)

• Own and actively manage partner KPIs and SLAs, including volume capacity, turnaroune time, and dispatch-to-completion performance.
• Produce and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
• Partner closely with Field Service Coordinators to identify performance gaps, root causes, and corrective action plans.
• Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, and job completion timelines) to proactively address risks and inefficiencies.
• Identify trends to inform strategic partner initiatives.
• Collaborate cross-functionally to drive operational efficiencies and partner satisfaction.

Training & Continuous Improvement (25%)

• Own and actively manage partner KPIs and SLAs, including volume capacity, turnaround time (TAT), dispatch-to-completion performance, and service quality metrics.
• Produce, interpret, and deliver structured performance reporting and actionable insights using tools such as Salesforce (CRM) and Sigma (Business Intelligence).
• Partner closely with peers and Field Service Coordinators to identify performance gaps, conduct root cause analysis, and drive corrective action or improvement plans.
• Track, analyze, and trend core operational metrics (dispatch-to-accept, accept-to-schedule, job completion timelines, reporting, and invoicing timeliness) to proactively identify risk, inefficiency, or scalability constraints.
• Recommend volume adjustments, corrective actions, or reassignment strategies based on data-driven performance evaluation.

Who You Are

• A strong relationship builder who communicates with clarity, empathy, confidence, and executive presence.
• Skilled at balancing partner advocacy with accountability to operational, performance, and compliance standards.
• Data-driven, with the ability to translate insights into clear recommendations, decisions, and action plans.
• Collaborative and effective in cross-functional environments, able to influence outcomes without direct authority.
• Highly organized, detail-oriented, and proactive in identifying risks, solving problems, and driving resolution.

Experience You’ll Need

• 2+ years of commercial solar operations experience.
• 3+ years of experience in Partner Account Management, Vendor Relations, or Field
• Operations.
• Demonstrated experience managing external partner or vendor relationships at scale.
• Strong analytical skills with the ability to interpret performance metrics and KPIs.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Intermediate Salesforce skills (reports, dashboards, workflows).

Experience That’s a Plus

• Previous experience in field service operations environments.
• Exposure to partner network scaling or account segmentation strategies.
• Familiarity with contract terms and operational SLAs.

What Success Looks Like

• Partners clearly understand expectations, performance standards, and escalation paths.
• Measurable improvements in SLA adherence, turnaround time, and operational consistency.
• Reduced reactive escalations through proactive performance management.
• Strong internal trust and alignment with RFSMs and Operations leadership.
• A healthier, more scalable, and higher-performing Field Service Partner network.

Logistics

• We are unable to provide sponsorship for this role, now or in the future
• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year

Work-Life & Culture

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

$77,600 - $97,000 a year

Our Philosophy on Pay: The range listed above reflects the starting base salary for most new hires in this role. However, your financial growth doesn’t stop at the offer letter. We invest deeply in our people and reward results; annual merit increases can bring your total compensation above this initial range. Our goal is for you to continue growing within the pay band as you sharpen your skills and drive meaningful outcomes.

• Committed to Parity: We eliminate the “negotiation tax” by placing candidates within the band based on verified professional experience and skill set, not bartering ability, and by giving our best offer up front. This is a core part of our mission to ensure gender pay equity and fairness across the board.
• Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.

Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success.

• Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.