Job Description
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
The Associate Network Operations Project Manager supports the planning, coordination, and execution of NetOps projects that align with key business objectives. This role is ideal for an early-career project manager who develops strong delivery skills and can contribute to technical initiatives through hands-on coordination, organization, and follow-through, with guidance from senior team members.
The Associate NetOps Project Manager partners with the Project Manager Lead and cross-functional stakeholders to help ensure technology solutions are delivered on time and within scope. Projects may include technology rollouts, onboarding/offboarding activities, infrastructure updates, compliance efforts, and product releases.
What You’ll Do:
- Support the end-to-end delivery of NetOps infrastructure and application projects, with guidance from senior project managers
- Assist in developing and maintaining project plans, including milestones, deliverables, and timelines
- Track project progress, identify risks, and escalate issues or blockers in a timely manner
- Coordinate with cross-functional stakeholders across Operations, Engineering, Support, and Product teams
- Help translate technical requirements and constraints into clear, actionable project tasks
- Partner with Engineering and Program Management to support requirement gathering and timeline development
- Maintain accurate and up-to-date project documentation in Jira, Confluence, or similar tools
- Facilitate team communication, meetings, and status updates to ensure alignment
- Contribute to continuous improvement of project processes and team workflows
- Develop new and innovative ways to utilize AI within the project management team
Experience We’re Looking For:
- 2–5 years of experience in project coordination, project management, or a related technical role
- Exposure to technical or IT projects in a professional environment
- Basic understanding of enterprise technology environments or infrastructure concepts
- Bachelor’s degree or equivalent experience
- Familiarity with project management tools such as Jira, Confluence, or similar
- Ability to work off hours as needed during product releases and other critical projects
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Effective written and verbal communication skills
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And,you’ll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
United States Pay Range
$84,000—$108,000 USD
