Job Description
Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
We are seeking an experienced Technical Program Manager (TPM) to lead complex programs across our communications platforms, cloud infrastructure, applications, and operational systems. This role works closely with Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and business teams to take initiatives from requirements and technical planning through production deployment and operational readiness.
The ideal candidate is technically curious, highly organized, and comfortable working directly with engineers. This is not primarily a status-reporting role. The TPM is expected to understand the systems and dependencies well enough to identify problems, drive decisions, remove obstacles, and independently move programs forward.
What You’ll Do:
- Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production.
- Translate product, customer, and engineering objectives into clear plans, milestones, owners, dependencies, and measurable outcomes.
- Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other teams.
- Develop enough technical understanding of the systems being managed to effectively work with engineers, challenge assumptions, identify gaps, and drive issues to resolution.
- Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability/performance initiatives.
- Identify technical and organizational dependencies, risks, and bottlenecks early and drive mitigation or escalation.
- Track execution rigorously and ensure commitments have clear owners and are driven through completion.
- Communicate status, risks, tradeoffs, and recommendations clearly to engineering leaders and executives.
- Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency.
- Continuously improve program-management processes and use automation and AI tools to reduce manual coordination and increase organizational leverage.
- Operate effectively across globally distributed engineering teams and influence teams without direct reporting authority.
Experience We’re Looking For:
- 8+ years of experience in technical program management, engineering program management, software or product development, or a closely related technical role.
- Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams.
- Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations.
- Ability and willingness to learn unfamiliar technologies deeply enough to understand their architecture, dependencies, failure modes, and engineering tradeoffs.
- Experience managing releases, migrations, integrations, production deployments, technical dependencies, risks, and competing priorities.
- Strong organizational skills, with a demonstrated ability to create structure and execution discipline in ambiguous environments.
- Strong written and verbal communication skills, including the ability to communicate effectively with engineers and senior leadership.
- Experience with Jira, Confluence, dashboards and reporting tools, and modern AI-assisted productivity tools.
- Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical technical experience.
- Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies is highly valued.
- Prior experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline is a plus.
- PMP, PgMP, Scrum, SAFe, or a similar certification is a plus, along with demonstrated technical expertise, strong ownership, and a proven track record of delivering complex programs.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And,you’ll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
We may utilize AI-enabled tools during the hiring process, including for resume review, scheduling, and interview note-taking or transcription. These tools are used solely to support our hiring team; all employment decisions are made by human reviewers.
Where interviews are recorded or transcribed, candidates will be notified in advance and their consent will be obtained.
