Job Description
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.
About the role:
As an Engineering Manager at Parloa, you will be entrusted with one of the most critical missions:
- Building and leading a high-talent, high-performance team of engineers.
- Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
- Raising the bar on technical excellence, cultural leadership, and operational discipline.
You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.
Areas of ownership:
- Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
- Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
- Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
- Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
- Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
- Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
- Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.
Who you are:
- A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
- A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
- A strategic operator who can both set vision and dive deep into technical or operational details when needed.
- A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
- Fearless and pragmatic: you balance ambition with execution, turning bold visions into reality through iteration and disciplined delivery.
- Skilled in scaling organizations: you know how to build systems, not bureaucracy, to ensure sustainable speed and impact.
Our engineering values:
At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:
- Earn Trust – act with transparency and reliability.
- Obsess Over Customers – always start with the customer problem.
- Think Big – set bold goals and pursue them fearlessly.
- Have Integrity – do the right thing, especially when it’s hard.
- Disagree & Commit – debate with candor, align fast, and deliver.
- Own It – take full responsibility for outcomes, not just tasks.
- Dive Deep – master the details without losing sight of the big picture.
- Bias for Action – move fast, decide quickly, iterate fearlessly.
- Deliver Value – measure success by customer and business impact.
- Insist on the Highest Standards – raise the bar continuously.
- Go the Extra Mile – make the impossible possible.
- Hire & Elevate the Best – raise the bar with every hire.
Our recruiting process:
Recruiter video call → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview
Why Parloa?
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.
At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
