Job Description
About Pluribus Digital: Join us and do work that matters: use your skills to improve how your government serves the public! Pluribus Digital partners with our government customers to design, develop, and deliver useful and impactful digital products. We are a hands-on digital services consultancy – part technologists, part change agents, and all heart. We employ modern best practices in all that we do as we work to solve problems in public health, financial industry regulation, granting citizenship and asylum, and identity and access management.
Role Overview
As a Business Analyst, you will play a key role in supporting the modernization of TTB’s Permits Online (PONL) system as part of the myTTB platform. This effort is focused on delivering modern, scalable digital services to industry members through an agile and DevSecOps-driven software delivery model. In this role, you will translate complex regulatory and operational business needs into clear, actionable technical requirements that support modernization of the permits application and processing experience. You will work closely with product owners, technical leads, architects, testers, and stakeholders across TTB to ensure solutions align with mission objectives, federal SDLC standards, and continuous delivery practices.
The Business Analyst works in close alignment with the Product Team Lead and Product Owners, serving as the primary steward of business and functional requirements while maintaining high-quality backlog management in Jira and supporting Agile ceremonies to promote transparency and collaboration across the delivery team. We’re looking for a proactive, high-energy team player who thrives in a fast-paced modernization environment. Someone who takes ownership, seeks opportunities to add value, and embodies the Pluribus principles will be a great match for this role.
What You Will Do
Requirements Gathering & Analysis
Lead requirements elicitation sessions with TTB product owners, subject matter experts, and program stakeholders to capture business needs related to the modernization of the Permits Online (PONL) system.
Analyze and decompose high-level regulatory, operational, and user needs into well-defined epics, features, and user stories aligned with Agile and SDLC standards.
Develop and maintain requirements documentation including:
- Business process models
- Use cases
- Data and integration requirements
- Acceptance criteria
- Traceability matrices
Validate requirements with stakeholders to ensure alignment with myTTB modernization objectives, system architecture, and federal compliance standards.
Support analysis of legacy PONL functionality to help inform modernization decisions and feature prioritization.
Jira & Confluence Management
- Manage and refine the Jira backlog to ensure user stories are complete, testable, and prioritized in collaboration with product owners.
- Create and maintain detailed story descriptions, acceptance criteria, and traceability to ensure full lifecycle coverage across the SDLC.
- Support sprint planning, backlog grooming, and release readiness by maintaining high-quality backlog hygiene and documentation.
- Create and maintain dashboards, reports, and metrics in Jira to support sprint tracking, release visibility, and leadership reporting.
- Organize and maintain project documentation in Confluence, including sprint summaries, functional artifacts, and analysis documentation.
Agile & Product Delivery Support
Partner with the Product Team Lead and Product Owners to support Agile delivery ceremonies, including:
- Daily stand-ups
- Backlog refinement
- Sprint planning
- Sprint reviews / demos
- Retrospectives
Serve as a backup facilitator for Agile ceremonies when needed.
Support Program Increment (PI) planning and SAFe Agile practices as part of the broader DO-SDS delivery model.
Maintain strong requirements traceability across stories, tasks, testing artifacts, and releases.
Collaborate closely with developers, architects, and testers to clarify requirements, refine stories, and resolve blockers.
Documentation & Reporting
Contribute to program and project status reporting, highlighting progress, risks, metrics, and key accomplishments related to the Permits modernization effort.
Develop written deliverables such as:
- User guides
- Release notes
- Process documentation
- Requirements artifacts
Ensure deliverables maintain accuracy, clarity, and alignment with TTB documentation standards.
Stakeholder & Customer Engagement
- Build strong working relationships with TTB stakeholders, business owners, and cross-functional delivery teams.
- Communicate progress, challenges, and outcomes clearly to both technical and non-technical audiences.
- Serve as a liaison between business stakeholders and engineering teams, ensuring shared understanding of requirements and constraints.
- Support the Product Team Lead and Product Owners in shaping the product roadmap and prioritization of modernization features.
What You Will Bring
- Ability to obtain and maintain a High-Risk Public Trust designation (previous or current designation preferred).
- Bachelor’s degree in Information Systems, Computer Science, Business, or related.
- 3–5 years of experience as a Business Analyst supporting software development or modernization initiatives, preferably in an Agile or DevOps environment.
- Demonstrated experience with requirements elicitation, analysis, and documentation in complex multi-system environments.
- Proficiency in Jira and Confluence, including backlog management, documentation, and SDLC traceability.
- Experience supporting Agile delivery teams and collaborating with cross-functional roles including Designers, Developers, DevOps and Testers.
- Strong analytical, communication, and facilitation skills, with the ability to translate between business and technical stakeholders.
- Positive attitude, proactive mindset, and a genuine desire to drive outcomes and improve delivery efficiency.
Bonus Points
- Experience supporting Agile software delivery within a federal government environment.
- Familiarity with regulatory systems, permitting workflows, or case management systems.
- Experience working with system integrations, APIs, and data modernization initiatives.
- Knowledge of DevSecOps practices and CI/CD delivery pipelines.
- Certifications such as CBAP, PMI-PBA, Certified Scrum Master (CSM), or SAFe Agilist / SAFe Practitioner
- Experience working within the Scaled Agile Framework (SAFe) and supporting Program Increment (PI) Planning.
- Experience working with Figma, Visio, and other visual collaboration tools.
- Experience supporting and managing User Acceptance Testing (UAT)
Why Pluribus May Be a Fit for You:
We are purpose driven. We support missions and products that serve the public good, and where our focused capabilities positively impact those mission outcomes. We bring a consultative approach to partner with our government customers and help them succeed as change makers.
Pluribus is a calm company. We are knowledge workers. People do their best work when they are not rushed by artificial urgency or drained by a culture of facetime and workaholism. By having confidence in our people, we can get more done at better quality. When real crunch time comes, we are not already stretched to the limit.
We are stronger because of the variety of skills and personal backgrounds of our team. We hold ourselves accountable and we publish our workforce statistics annually.
Compensation and benefits:
Pluribus Digital offers a competitive salary that is determined at the time of offer. Compensation will be based on experience and qualifications, with salary ranges aligned accordingly. If a candidate is a strong fit at a more junior or senior level to what is outlined here, we will assess them accordingly and apply the appropriate salary range during the hiring process. The range for this specific role is from $85,000 to $115,000 depending on experience. Salary is augmented with opportunity to earn annual bonus and medical/dental/vision benefits, PTO, company paid life insurance and a generous 401k match program. Details on benefits can be found here: https://pluribusdigital.com/content/join/benefits.
