Job Description
About us
Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24⁄7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
Key responsibilities of the role
Your North Star: Provide and facilitate amazing patient-centered clinical care to our pediatric patients.
We are currently hiring for the following FT shift: This position consists of two 12-hour shifts per week with a rotating day/night schedule. Participation in weekend and holiday rotations is required.
Reporting to a Nurse Lead, your key responsibilities will include:
- Assessment of urgent pediatric concerns and proactively triaging patients to support appropriate utilization of Pomelo Care and/or emergency services. Triages may be conducted in multiple modalities including chat/SMS-based, telephone, and video visits.
- Following evidence-based clinical protocols in the assessment and triage of pediatric patients
- Ongoing clinical and psychosocial assessment of new pediatric patients, providing reassurance and building rapport
- Identifying and addressing barriers to care that have been identified by patients and/or the care team.
- Reducing care gaps (missed appointments, medication management, etc.) by frequent engagements with patient
- Assessing the need for and educating patients on the equipment they will use to monitor their infants’ health remotely
- Ongoing surveillance and timely response to abnormal diagnostic results (labs, radiology, etc.)
- Timely documentation of all care/interactions and escalating to appropriate multidisciplinary teams, as needed
- Supporting the development of programs and product by providing user feedback
Who you are
- Registered Nurse, BSN prepared, current unrestricted multi-state (compact) license
- Have 3+ years experience in an outpatient pediatric primary care practice, pediatric urgent care, or pediatric emergency room
- Experience providing virtual, phone or in-person pediatric triage care
- Flexible and agile thinker who embraces change
- Are internet-connected, able to work remotely via video, phone and text
- Willing to travel occasionally (infrequent)
- Willing to work weekends and holidays
- Understand the prevalence and role that birth inequity and structural racism plays in maternal and infant morbidity and mortality
- Professionally engaged
Bonus points if you have any of the following
- 2+ years of outpatient pediatric care experience
- 1+ years of virtual or phone pediatric triage experience
- Certification as a CLC or an IBCLC
- Certification as a Sleep Consultant
- Experience providing care in Spanish
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you’ll learn, grow, be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:
- Competitive healthcare benefits
- Generous equity compensation
- Generous paid time off policy
At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $78,000-$83,000.
Potential Fraud Warning
Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.
Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.
If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.
