Job description
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!
This position is 100% remote anywhere in the US.
Overview:
Precisely is seeking an experienced Director for the Cloud Operations team who will lead a North America based team responsible for the operations of Precisely’s multi-tenant and hosted products. You will be responsible for the performance and career development of your engineering team, as well as creating a climate that achieves a high degree of employee engagement. You will ensure customer success through reliability, scalability, cost-efficiency, and continuous improvement of our multi-tenant and hosted products. The ability to drive excellence in cloud operations practices such as automated provisioning, observability, and incident management across your team will be critical. You will be frequently collaborating cross functionally with internal teams and with customers to advise on solution architecture, cloud infrastructure sizing & capacity, and cost.
What you will do:
- Ensure high availability, scalability, and security of cloud services working with teams across multiple geographies.
- Lead improvements to automation, incident management, and cost and capacity planning practices.
- Collaborate closely with product development and product management teams to facilitate delivery of new functionality and capabilities to our multi-tenant and hosted products.
- Collaborate with customer support to ensure customer satisfaction and resolution of issues, and improvement of issue management processes.
- Work directly with the sales, sales engineering, and professional services to support sales opportunities by aligning resources to support pilots and proof of concepts, and advising on solution architecture.
- Highlight applicable technical, process, and resourcing adjustments that are needed to achieve organizational goals.
What we are looking for:
- Bachelor’s or Master’s degree in computer science, Engineering, or a related field.
- 7+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.
- Experience developing, deploying, and operating SaaS / hosted workloads on public cloud platforms; AWS experience is a must, Azure is beneficial
- Experience with cloud infrastructure tools and processes (monitoring, deployment, security, CI/CD, Deployment Pipelines).
- Excellent leadership, communication, interpersonal, and problem solving skills. Ability to work effectively with cross-functional teams and stakeholders.
- Travel is required: Yes, Approximately 5%
- Eastern Standard Time zone is preferred but all time zones are welcome to apply.
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