Job description
Company Description
About Jobstreet by SEEK
SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.
Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.
SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.
SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.
In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.
Job Description
Job Overview
SmartHire is our human‑in‑the‑loop, assisted hiring service that helps hirers move faster and smarter from mandates to placement. It pairs Talent Consultant support with automation to handle the heavy lifting with AI assistance — role requirements, candidate sourcing, shortlisting, interview coordination and candidate comms—so hirers can focus on great decisions and experience.
This role will lead high‑quality discovery and iteration that helps SmartHire deliver faster speed‑to‑interview and better placement conversion.
This opportunity is available to suitable candidates in ANZ and Asia.
Key responsibilities include:
- Lead discovery across SmartHire’s assisted hiring workflows (AI-powered requirements gathering, candidate sourcing, screening, interview coordination, candidate comms): map as‑is/to‑be, define success metrics with Product Managers, and design clear human‑in‑the‑loop handoffs and controls.
- Translate hypotheses into incremental delivery: write clear user stories and acceptance criteria, prioritise and manage the backlog and iterations, and instrument funnels/dashboards to validate outcomes and guide prioritisation.
- Orchestrate cross‑functional delivery with Talent Consultants/Operations, Product, Engineering, Design, and Core systems, aligning data contracts/APIs and ensuring compliance (privacy/PII, consent, auditability).
- Drive change and adoption at scale: plan for user acceptance and training for SmartHire consultants, prepare go‑live/cutover runbooks and hypercare, manage RAID, and close the loop with insights for continuous improvement.
Qualifications
So, what we are looking for:
- Strong analytical and problem-solving skills — capable of breaking down complex issues into structured insights.
- Proven experience as a Business Analyst or Senior Business Analyst in technology, product, or digital environments.
- Stakeholder management expertise — ability to influence and negotiate across diverse teams and seniority levels.
- Experience with Agile delivery methods and tools (e.g., user stories, backlog management, acceptance criteria).
- Excellent communication skills — able to translate technical information into clear business language.
- Proficiency in documentation and requirements management, including user journey mapping, process modelling, and story writing.
Desired Values
- Knowledge of the recruitment, marketplace, or SaaS sectors.
- Experience with data-driven decision making and using metrics to validate outcomes.
- Prior experience in large organisational change or enterprise transformation initiatives.
- Familiarity with UX and design thinking practices.
- Emotional intelligence, collaboration skills, and growth mindset.
Additional Information
Permanent Perks
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible hybrid working, including a mix of office and work from home days depending on your role.
- SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
- Professional development sessions with industry leading guest speakers
- SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
