Solutions Engineer

Job Description

😎 Our Culture

Quantum Metric’s number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀About the Role

As a Solutions Engineer at Quantum Metric, you will be responsible for providing world class pre-sales technical support to the sales team. Working directly with customers you will be the subject matter expert on customer experience management and QM. You will be responsible for delivering product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions. During the sales cycle, you will lead the proof of concepts, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment.

🔧 Responsibilities

• Pre-sales technical consultant
• Developing product demonstrations and POCs
• Technical account strategy in partnership with Account Executives
• As a start-up, when something needs done, you just do it. Help is always available, but you’ll wear many hats. As an SE, you might write white papers, assist building the online help, author training guides, etc.

💡Requirements

• Fluency in English and German with the ability to effectively support and communicate with customers in both.
• Ability to work in a fast-paced, continually evolving environment
• Fundamental knowledge of analytical tools such as Adobe, Google, etc.
• 3-5+ years of experience working with at least one of the following client-side web technologies: HTML, JavaScript, React, Angular, Ember, Meteor, etc.
• Knowledge of website frameworks, components and concepts
• Excellent communication and presentation skills
• Passionate about technical sales and working with customers
• Ambitious and self-motivated with a high emotional IQ, as this role is largely remote
• Ability to work on multiple customer-facing POCs and other time-sensitive activities concurrently
• Highly coachable with a strong desire to improve and grow as a professional
• History of working at start-ups is a plus
• Experience working remotely is a plus
• Experience/understanding of native/hybrid mobile apps is a plus
• Experience with other CXM vendors is a plus
• Up to 25% travel

🏆 Perks & Benefits

One time Home-Office Stipend - upon hire

Monthly Business Expense Stipend

Stock Options

Employee Lead Referral Program

Internal Lead Referral Program

Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement)

Flexible Schedules

Work From Home

MacBook and awesome swag delivered to your door

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

QM-funded Restaurant Vouchers

Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care

Encouraging and collaborative culture

🐉 About Quantum Metric

As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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