Job Description
We are seeking a highly organized and proactive Virtual Administrative Support Specialist to provide a combination of customer service, technical support, and administrative assistance. The ideal candidate is detail-oriented, tech-savvy, and experienced in managing client communications while keeping operations running smoothly.
- Full-time, 40 Hours/Week
- Fully remote, work from home
- Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
- Availability to work during EST business hours.
Key Responsibilities
Customer Service & Technical Support
- Respond promptly to customer inquiries via email, chat, and/or phone
- Troubleshoot basic technical issues and provide clear, step-by-step solutions
- Escalate complex concerns to the appropriate team when necessary
- Maintain a high level of professionalism and customer satisfaction
Calendar Management
- Manage and maintain calendars, ensuring accuracy and efficiency
- Schedule, reschedule, and coordinate meetings across different time zones
- Send reminders and ensure all stakeholders are informed and prepared
Appointment Setting
- Coordinate and confirm appointments with clients and internal teams
- Follow up on leads and inquiries to secure bookings
- Maintain organized records of scheduled and completed appointments
Administrative Support
Perform general administrative tasks as needed
Maintain accurate documentation and reports
Support process improvements and workflow organization
Minimum of 3+ years experience in virtual assistance, administrative support, or a related role
Proven experience in customer service and/or technical support
Excellent written and verbal communication skills
Strong organizational and time management abilities
Proficiency with tools such as Google Workspace, Microsoft Office, and CRM systems
Experience with scheduling tools (e.g., Calendly, Google Calendar, Outlook)
Ability to multitask and work independently in a fast-paced environment
Reliable internet connection and a quiet work environment
Preferred Qualifications
- Experience working with US-based clients
- Familiarity with helpdesk/ticketing systems (e.g., Zendesk, Freshdesk)
- Tech-savvy with the ability to quickly learn new tools and platforms
What We’re Looking For
- A proactive and solution-oriented mindset
- Strong attention to detail and accountability
- Ability to communicate clearly and consistently with clients and team members
- A commitment to delivering high-quality support and adding value
