Business Systems Administrator

Job description

Description

Sprout Social is looking to hire a Salesforce Administrator for the Salesforce team in Corporate IT. This individual will be joining a group of high-performing Salesforce admins and engineers with a primary focus on front line production support triage. Secondary responsibilities will include user access management, data maintenance, and enhancements and solution delivery. This role will work with teams across the organization to ensure our Salesforce platform is configured, managed, and running efficiently. You will be a dedicated partner for our Sales and Success teams with a focus on scalability and collaboration with the larger Corporate IT team.

Why join Sprout’s IT team?

Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure is an exciting opportunity to grow your career in technology with exposure to projects across multiple disciplines—something you don’t often see in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and expected to stretch beyond your core function, and make a deeper impact on the broader organization. In short, the work you do here matters, and you feel that day in and day out.

What you’ll do

• Provide front line production support for our partners in Sales and Success teams, with a focus on resolving problems and answering questions. Work closely with the Salesforce Team to refine and escalate incoming requests that require engineering support.
• Provide User Access and Permission management and maintain data and reporting
• Build custom solutions using Salesforce’s declarative tools including CPQ, Salesforce Billing, and other integrated systems
• Act as a liaison with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining system behavior, design options, and the potential impact of both
• Be comfortable with change management and governance, and become familiar with our company specific projects and tools.

What you’ll bring

We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, you should feel comfortable communicating with external teams, especially Sales and Success. You’ll ramp up quickly on the technology stack and how the business uses it. You’ll be supported by a team of Salesforce experts. If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!

These are the minimum qualifications that our hiring team is looking for in this role:

• 2-3 years of experience as a Salesforce administrator in a similar environment, with user-facing responsibilities.
• 1-2 years of CPQ specific experience.
• Proficiency with all aspects of  Salesforce User Management, including roles, profiles, sharing rules, workflows, and groups.
• Proficiency with data management tools in the Salesforce ecosystem (Dataloader, Salesforce Inspector Reloaded, etc)

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Salesforce CPQ Certification
• Salesforce certified administrator or Salesforce advanced administrator certification.
• Experience configuring and maintaining Salesforce Integrations with external tools used by Revenue Operations

Within 1 month, you will have:

• Completed Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers.
• Established a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s Salesforce and adjacent environments.
• Met and began building working relationships with stakeholders throughout our Sales and Success teams, as well as your teammates.
• Developed an understanding of the cadence at which the team operates and the various means of communicating both within and external to the team
• Established a regular cadence with your manager to discuss your approach to current projects and tasks.

Within 3 months, you will have:

• Begun taking front-line responsibility for some incoming production support requests, by answering incoming questions or effectively triaging escalations
• Become the subject matter expert for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Developed a deep understanding of the Salesforce team Agile processes and actively participated in all scrum ceremonies
• Established familiarity with Sprout Social’s implementation of Salesforce CPQ, demonstrated through shared contribution of CPQ-related tickets
• Established a relationship with stakeholders and end users and produced detailed and effective change requests.

Within 6 months, you will have:

• Groomed, designed, and implemented team initiatives including bug fixes, feature development, and CPQ customizations
• Become established as an expert on our intake processes and taken steps to refine the process to make it as effective as possible
• Owned, expanded, and refined the documentation/wiki of our support processes, with an eye towards self-service of repeatable solutions and a user-facing way to research issues
• Worked and effectively communicated with other groups across the organization to ensure big-picture alignment and cross-team collaboration.
• Refined the User access and management process with an eye towards making this an automated or self service process

Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program:

• 100% Employer-Paid Health Benefits: We cover 100% of the premiums for you and your eligible dependents, including comprehensive medical, dental (basic & major), vision, life insurance, and disability.
• Generous Paid Time Off: 25 days of vacation annually, plus 5 paid sick days, all public holidays, and additional company-wide Rest & Recharge days.
• Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• Annual Lifestyle Stipend: A $950 CAD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
• Remote Work Support: A one-time $550 USD (equivalent) stipend to set up your home office, plus a monthly $50 USD (equivalent) stipend for internet.
• Personalized Financial Wellness: No-cost, confidential access to financial experts through Your Money Line to support your personal financial goals.
• Family & Care Support: Access to subsidized child and eldercare options through Care.com.
• Charitable Giving: A company match for your donations to eligible organizations.

* This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. The base pay range for this role is $70,400 (min) - $96,800 (max) CAD annually.

The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either Alberta, British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout’s Global Applicant Privacy Notice.