Job description
About ReKlame Health
Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.
We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.
Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.
At ReKlame Health, it goes beyond mere employment; it’s about becoming a part of a formidable movement transcending individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.
About the Role
The Head of Clinical Operations is accountable for ensuring that ReKlame’s clinical capacity is reliably converted into completed, compliant, high-quality patient visits at scale.
You will own the operational execution, throughput, and scalability of clinical services across providers, states, and payers. They are responsible for designing systems that allow the organization to grow visit volume without sacrificing quality, provider experience, or regulatory compliance. This role is equal parts hands-on operator and systems builder. This role reports into the Chief Executive Officer.
What You’ll Work On
1. Clinical Throughput & Capacity Management
Own provider capacity planning across states, licenses, and payers
Ensure Clinical schedules are balanced, efficient, and sustainable
Maximize provider utilization while preventing burnout
Forecast hiring needs aligned with visit growth targets
Ensure operations is prepared before growth initiatives launch
Collaborate cross-functionally with Medical Leadership, Finance, and Growth
2. End-to-End Clinical Workflow Execution
Own the full clinical delivery lifecycle: intake → scheduling → visit → follow-up
Identify and eliminate operational bottlenecks
Reduce no-shows, cancellations, and visit leakage
Standardize workflows while maintaining patient-centered care
Ensure timely documentation and clean clinical handoffs
3. Quality, Compliance & Risk (Operational Ownership)
Operationalize clinical protocols defined/in partnership with Medical Leadership
Ensure workflows meet federal, state, Medicaid, and payer requirements
Partner on audits, QA initiatives, and Risk Management
Identify operational risk early and implement mitigation plans
4. Scaling the Clinical Machine
Build repeatable, scalable clinical ops playbooks
Prepare operations for new initiatives, service lines, and partnerships
Stress-test systems ahead of volume spikes
Maintain consistency and performance as visit volume scales
Outcome: ReKlame can grow rapidly without operational chaos.
5. Team Leadership and Management
Build, manage, and develop the clinical operations team
Define clear roles, escalation paths, and accountability
Coach and mentor ops leaders and frontline teams
Serve as the primary operational partner to Growth, Finance, Business Operations, Revenue Cycle, Medical Leadership, and Chief of Staff.
What Success Looks Like
In this role, success will be measured by the strength, reliability, and scalability of our clinical operations, including:
The relentless ability to drive high levels of provider engagement and retention in collaboration with Business and Medical leadership.
Ensure operational readiness and continuous innovation to support company growth initiatives effectively.
Maintain consistent utilization of providers across all states and service lines.
Lead and manage the team effectively, promoting strong cross-functional collaboration.
(Specific targets will be set collaboratively based on growth stage and operational baselines.)
What You’ll Bring
Education: Bachelor’s degree in Health Administration, Registered Nursing, or a related field required. A master’s degree (MBA, MPH, or MHA) is a Plus.
Experience: 8+ years in operations leadership, including 5+ years in healthcare or clinical settings. Demonstrated ability to lead high-performing teams in dynamic, growth-oriented environments, and to develop scalable, system-wide operational solutions.
Technical Proficiency: In-depth experience with workflow design, process improvement, and driving operational efficiency in clinical environments. Knowledge of healthcare compliance and regulatory standards (e.g., HIPAA, OSHA).
Leadership and Communication: A collaborative leader who inspires multidisciplinary teams with empathy and clarity, drives alignment toward shared goals, and communicates effectively with stakeholders at all levels.
Strategic and Analytical Mindset: Skilled in leveraging data analytics to identify trends, measure performance, and inform organizational strategy.
Commitment to Equity: Passion for embedding equity, accessibility, and inclusivity into all aspects of clinical operations.
Change Leadership: Proven ability to implement and guide organizational change with a forward-looking perspective.
Results Orientation: A track record of delivering measurable, system-wide solutions in high-growth settings.
Location Requirements: This hybrid role requires a minimum of 3 to 4 days per week in the office, working closely with our leadership team and cross-functional departments. This role will work out of our Grand Central Office, designed with a modern, psychologically welcoming environment and intentionally created to encourage collaboration. To ensure a strong onboarding experience, we require the first six months to be completed in person.
Compensation & Benefits
Base Salary: $140,000 – $150,000 commensurate with experience
Bonus: Performance-based incentive plan
Equity: Stock option package
Health: Medical, dental & vision coverage
Time Off: 21 days PTO
ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the scope and responsibilities of the role, the candidate’s work experience, education, and training, as well as their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before extending an offer, ensuring a comprehensive and equitable approach.
ReKlame Health is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive and inclusive environment for all employees.
If you’re hungry for a challenge in 2025, love solving problems, and want to be a part of something transformational, we’d love to hear from you!
Learn more about us at www.ReKlamehealth.com
*We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.
