Job Description
Who We Are
Right Hook Digital is a growth marketing agency working with 7-8 figure DTC eCommerce brands across the US and Australia. We’re a Premium Google and Meta Marketing Partner and a global team of 60+ and we’re growing our email marketing team.
The Role
As a Klaviyo Email Specialist, you’re the execution engine inside a retention pod. You work directly alongside a Retention Strategist to bring lifecycle strategies to life, building campaigns and flows, managing the content calendar, briefing designers and copywriters, and making sure every email that goes out is on-brand, on-time, and error-free.
This is not a strategy role - but it’s the role that makes strategy real. If you’re detail-obsessed, fast in Klaviyo, and take pride in flawless execution, you’ll thrive here.
Primary Duties
Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands
Set up and configure Klaviyo email and SMS accounts for new clients
Own the campaign calendar - keeping it current, flagging risks early, and making sure nothing slips
Write creative briefs for designers and copywriters, and manage the email design process from brief to approval
Pull and compile monthly performance reports across email and SMS accounts
Communicate directly with clients on campaign approvals, design feedback, and performance updates
Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables
Maintain a strong design eye - you’re not building the emails, but you know when something looks off-brand
Minimum 2 years of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting
Minimum 2 years of agency experience or managing multiple clients simultaneously
Strong attention to detail - you catch errors before they go live, not after
Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
Strong project management skills - ClickUp experience is a plus
SMS experience (Klaviyo or Postscript) is a plus
Strong Excel or Google Sheets skills
Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
A dedicated pod structure - you’re supported by a strategist and designer, not working in isolation
Access to ongoing training and account reviews with top retention practitioners and industry experts
Real career progression - we promote from within and are actively building this department
Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
A tight-knit team culture built on Kaizen, openness, and genuine care for each other’s growth
Flexibility in working hours with notice
To Apply
- Submit your resume, a brief cover letter, and a 2-minute intro video. Applications without a video will not be considered.
