Job Description
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Smartsheet is seeking a proactive, collaborative Partner Enablement Manager to execute the AMER partner enablement program, supporting partner success and capabilities throughout their entire journey with Smartsheet. In this role, you will help craft and deliver training, certification, communications, and enablement content; facilitate partner development; and help partners build the skills needed to succeed in our program. You will work closely with Manager, Global Partner Experience & Enablement and cross-functional stakeholders to align enablement execution with broader partner strategy and drive measurable improvement in partners’ skills and abilities, enabling revenue growth through Smartsheet’s partner ecosystem.
You will report to the Manager, Global Partner Experience & Enablement in the US . This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You Will
Program Execution and facilitation
- Execute the Partner Enablement program and work with all key stakeholders to ensure program success
- Facilitate learning sessions covering a broad range of Smartsheet product, technical, sales, program, and enablement topics
- Maintain high audience engagement during live and virtual events; develop comfort with multi-hour presentation formats
- Facilitate partner learning throughout their entire lifecycle, including onboarding, ongoing skill development, and certification preparation; help guide partners through enablement journeys in the LMS and partner portal
- Address partner enablement request tickets submitted by partners according to established SLAs and partner status
- Monitor industry trends and partner feedback to recommend process improvements and emerging enablement practices that enhance program effectiveness
- Deliver technical product and platform enablement content with credibility, staying current with Smartsheet product evolution and demonstrating deep understanding of functionality, use cases, and technical concepts to support both program and technical skill development for partners
Certification & Competency Assessment:
- Maintain exam integrity and partner proficiency standards
- Grade partners across Smartsheet sales and solution certifications
- Track and report on partner certification and training metrics
- Follow up with partners on certification results; identify skill gaps and recommend additional training or resources to bridge gaps and support certification achievement
Content Management & Partner Communications:
- Craft, manage and maintain content in the partner portal to drive ongoing engagement and relevant information sharing to the partner ecosystem
- Design & execute partner communications including coordinating delivery, scheduling, and follow-up
- Maintain awareness of all partner communications and enablement to effectively answer partner questions and address concerns
Relationship Building & Collaboration:
- Build strong relationships with Partner Account Managers and other cross-functional teams to ensure partner success
- Provide input and feedback to the Manager, Global Partner Experience & Enablement on partner needs, gaps, and enablement opportunities based on direct partner interactions
- Execute enablement initiatives aligned to regional partner strategy, business priorities, and partner-specific needs
Perform other duties as assigned
You Have
- 3-5 years of experience in a technical field such as training, customer success, technical support, or similar roles
- Experience with a services-centric partner community in B2B Software
- Passion for working with leading-edge, web-based technologies and desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
- Demonstrated analytical, organizational, and project management skills
- Proven ability to succeed in a fast-paced, dynamic, and high-growth technology environment
- High motivation and self-starter mentality; excellent at follow-up and delivering within defined timelines
- Strong communication and presentation skills (written and verbal) with the ability to explain technical subjects to non-technical audiences
- Experience crafting engaging training materials and partner communications, and applying engagement strategies to drive partner participation and knowledge retention
- Team player with collaborative approach to cross-functional work
- Willing to travel up to 25% based on business need
- Experience using Smartsheet, Google G Suite, or other comparable applications
Nice to have
- Experience with partner enablement, partner success, or technical support functions
- Smartsheet product certification(s)
- Project/Program Management background
- Familiarity with APIs and technical partner ecosystems
- Experience with Learning Management Systems or partner relationship management tools
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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