Job Description
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
As a Product Readiness Manager you will support GTM teams as a product subject matter expert as we take new products and features to market. You will help empower our teams and customers to effectively utilize the Smartsheet product suite and work closely with our GTM and Product teams. This role is a great opportunity to gain deep subject matter expertise on the Smartsheet product suite and associated best practices to ensure internal and external customers are getting maximum value out of their investment.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will be part of the Launch Readiness team, which supports Marketing, Customer Success, Customer Support, Customer Outcomes Journey, Professional Services, and Sales.
You will work remotely from Bulgaria and report to one of our Senior leaders in Product Readiness.
You Will:
- Leverage advanced, comprehensive expertise in the Smartsheet product suite to anticipate future customer needs and guide strategic readiness planning as new features and products release.
- Support cross-functional product readiness initiatives from planning through launch, ensuring alignment across Product, Engineering, Marketing, and GTM teams.
- Lead product launch workstreams within the Product Officer and Council Programs, driving progress, maintaining meeting cadences, and managing agendas, action items, and follow-ups.
- Develop and present GTM and Readiness strategies to executive and senior stakeholders, representing the needs of GTM Teams and influencing product decisions.
- Build and iterate on internal documentation, customer-facing assets, and training materials in partnership with the enablement team.
- Contribute directly to broader GTM and company-wide strategic objectives by developing and implementing readiness programs that enhance customer value, drive adoption, and support long-term business growth
- Proactively identify readiness gaps, recommend solutions, and continuously improve SOPs, tooling, and processes.
- Build AI-powered workflows and scalable programs from the ground up with stakeholders, data, and long-term customer value in mind.
- Perform other tasks as assigned.
You Have:
- 3+ years of experience developing and/or running a program that includes changes to process, people and technology
- Proven track record of using technical tools and systems to manage resources, capacity, and cross-functional workflows at scale. Experience with similar platforms is a plus
- Experience communicating and presenting to a variety of audiences from customers to internal partners to executives
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk
- Experience with working and developing AI-powered solutions and workflows (Claude/Claude Cowork)
- Ability to manage and facilitate meetings to develop plans and achieve intended outcomes
- Ability to influence and/or drive consensus among cross-functional teams
- An entrepreneurial mindset; comfortable operating with ambiguity
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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