Sales Operations Manager

Job Description

About us

Our mission is to reinvent the way people learn, starting with language.

Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages.

Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.

About this role

We’re looking for a Sales Operations Manager to help scale Speak for Business (S4B). This person will own the systems + process layer that sits between GTM strategy and day-to-day execution, so that Sales Leadership can focus on coaching, hiring, and selling while the team runs on predictable operating cadences.

This is a highly cross-functional role, partnering closely with Sales Leadership, Sales, Finance, Customer Success, Marketing, and Product. The ideal candidate is comfortable being both strategic and hands-on, and thrives in fast-moving environments where “good enough now” systems are built quickly and then improved iteratively. Though this is a full-time role (hybrid) based in Seoul, closest to the bulk of our Sales team members in Korea, Japan, and Taiwan, your overall impact & scope will be global.

What you’ll be doing

Run the sales ops cadence

• Own weekly forecasting and pipeline rhythms with Sales leadership.

• Build and maintain the weekly ops cadence and standard metrics.

• Drive stage hygiene and clear definitions (what moves an opportunity from stage to stage, required fields, SLAs).

Own Sales reporting that leadership trusts

• Build dashboards for pipeline coverage, forecast vs target, stage conversion, cycle time, and leading indicators.

• Partner with Finance and RevOps on consistent definitions and auditability so reporting may be used for planning.

• Ensure channel partner reporting consistent, timely and reliable.

Stabilize CRM inputs and enforce deal hygiene

• Identify and clean the highest-impact data issues (owner, stage, amount, close date, product, region, source).

• Create training guides, so adoption is durable.

Own Deal Desk workflow (process + routing)

• Set up discounting guardrails and a clear approval matrix.

• Standardize quote / order forms to support contracting, invoicing, and downstream handoffs.

• Ensure the process is fast for the field, while still being controlled and auditable.

Support territory + account assignment and GTM programs

• Run territory and account assignment processes.

• Support lead routing logic and SLA monitoring.

• Track monthly pipeline generation plans (coverage and gap-to-goal) and surface issues early.

What we’re looking for

• 5+ years in Sales Ops, BizOps, or similar roles supporting B2B GTM teams.

• Experience building sales processes that scale: forecasting, pipeline inspection, territory/account assignment, deal desk, and handoffs.

• Strong CRM operations and reporting experience (HubSpot, Salesforce, or similar): pipelines, permissions, required fields, lifecycle/stage definitions.

• Strong track record of AI tool adoption and AI tool leverage building.

• Strong analytical skills and comfort working with data and spreadsheets.

• Track record of creating lightweight governance that is adopted (templates, runbooks, enablement, change management).

• Clear and concise communicator in both English and Korean who can influence across cross-functional and cross-regional teams.

• High ownership, strong judgment, and comfort working with sensitive data (forecast, comp, performance).

Why work at Speak

1. Join a fantastic, tight-knit team at the right time: we’re growing very quickly, we’ve most recently raised our Series C from some of the top investors in the valley, and we’ve achieved product-market fit in our initial markets. You’d join at a magical time when a single person could significantly change the course of the company.

2. Do your life’s work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they’re growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.

3. Global in nature: We’re live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.

4. Impact people’s lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.

Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.