Job Description
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Product Management Intern – New Innovation (GenAI + Screen Recording POCs)
Location: United States - Remote (Work from Home)
Duration: Summer Internship (10 weeks- June 1- Aug 7)
Department: Product Management – New Innovation
About the Role
SuccessKPI is looking for a Product Management Intern to support our New Innovation initiatives. This intern will work closely with Product, Engineering, and other stakeholders to explore and validate early-stage concepts, with a focus on GenAI and screen recording proof-of-concepts (POCs).
This is a hands-on internship for someone who enjoys experimenting with new technology, learning how products are built, and contributing to early product discovery work.
What You’ll Do
- Work on GenAI POCs to explore new product capabilities and workflows
- Assist in building and testing screen recording POCs for product innovation
- Document findings, outcomes, and recommendations in a structured format
- Collaborate with Product and Engineering to evaluate feasibility, usability, and customer value
- Help create lightweight prototypes, demos, or test workflows for internal review
- Support research and competitive analysis related to GenAI and product innovation
What You’ll Bring
- Currently pursuing a BA/BS degree (Product, Business, Computer Science, Information Systems, or related fields preferred)
- Strong curiosity and interest in GenAI tools and product innovation
- Comfortable working with ambiguity and early-stage ideas
- Strong communication and documentation skills
- Organized, proactive, and able to manage multiple tasks independently
- Must be graduating in December 2026 – June 2027
Nice to Have
- Experience using AI tools (ChatGPT, Claude, Gemini, etc.)
- Interest in SaaS products and customer experience platforms
- Basic technical fluency (APIs, product workflows, prototyping tools)
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving global business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
