Job Description
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Support Engineering Intern
SuccessKPI is looking for a Support Engineering Intern to join our Support team and help troubleshoot product issues, support customer questions, and work closely with Product and Engineering to improve the overall customer experience.
This internship is ideal for someone who enjoys solving technical problems, learning SaaS platforms, and building strong customer-facing skills. You’ll gain real-world experience working with support tickets, debugging issues, testing product behavior, and helping turn support insights into better documentation and product improvements.
Job Location: Remote (Work from Home)
Duration: Summer Internship (10 weeks)
Department: Support / Engineering
Why Work for SuccessKPI
- Opportunity to work for a fast-growth global SaaS company in the analytics space
- A diverse, inclusive, and dynamic culture where people enjoy what they do
- Hands-on experience supporting real customers and real product challenges
- Exposure to cross-functional work with Support, Product, and Engineering
- Career development opportunities as the company continues to scale
- A team where your ideas are welcomed — you have a voice at SuccessKPI
What You’ll Do
- Help manage the support queue by responding to and resolving customer tickets in a timely, thoughtful, and human way
- Support customers across multiple channels (ticketing system, email, internal tools, etc.)
- Join customer calls to assist with platform questions and troubleshooting
- Investigate issues by testing and replicating bugs using tools such as Postman, JIRA, and internal diagnostics
- Collaborate with Product and Engineering by documenting issues clearly and submitting structured tickets when escalation is needed
- Assist with testing support-related items for product releases
- Update and improve the SuccessKPI knowledge base with new documentation, FAQs, and troubleshooting steps
- Help maintain and track customer feedback and suggestions to support product improvements
- Take ownership of intern-friendly projects related to improving support workflows, self-service resources, or internal processes
- Learn and adapt quickly — our platform and processes evolve often, and experimentation is encouraged
What You’ll Bring
- Currently pursuing a BA/BS degree in a related field (Computer Science, Information Systems, Engineering, Data Analytics, or similar preferred)
- Must be graduation between December 2026 and June 2027 to be eligble
- Strong problem-solving skills and a desire to learn technical troubleshooting
- Strong written and verbal communication skills
- Comfortable working independently in a remote environment while staying responsive and collaborative
- Interest in SaaS platforms, customer experience, or technical support
- Ability to stay organized and manage multiple priorities
Nice to Have (Not Required)
- Basic SQL knowledge
- Experience with tools like Salesforce, Postman, JIRA, or ticketing systems
- Interest in data analytics (Excel strongly preferred; PowerBI/Tableau/MicroStrategy a plus)
- Bilingual or multilingual skills (English + Spanish/Portuguese/German/French is a plus)
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
