Job Description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Lead Generation Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
Identify and engage target customers across multi-site and facility-based organizations, including:
- Retail chains (multi-location operations);
- Hotels and hospitality groups;
- Schools, universities, and campus environments;
- Other large facilities with similar infrastructure profiles;
Ensure all prospecting and qualification activity is aligned with the core technical requirement, prioritizing facilities where centralized or scalable AC control challenges exist;
Focus outreach on organizations operating 30+ split AC units controlled via IR remote systems;
Build and maintain a pipeline of qualified decision-makers within relevant operational and facility management functions across target industries.
What you need to succeed in this role:
- Excellent English communication skills (C1 for both spoken and written);
- Proven B2B outbound lead generation experience with a strong track record of booking qualified meetings;
- Advanced prospecting and decision-maker targeting, with hands-on experience engaging Facilities, Operations, Energy, and General Management leaders;
- Expertise in building highly targeted prospect lists and executing multi-channel outreach strategies (email, LinkedIn, and light call touches) aligned with ICP requirements;
- Strong ability to qualify prospects against strict ICP criteria, ensuring sales-ready opportunities and high meeting quality;
- Experience targeting sites or portfolios with 30+ split AC units controlled via IR remotes (non-thermostat-based systems), aligning outreach to technical and operational realities;
- Commitment to professional outreach standards, including high deliverability practices, personalized messaging (no blasting/spam), opt-out management, and full awareness of GDPR and CAN-SPAM compliance;
- Comfortable tracking outreach activities and outcomes in HubSpot (preferred) or shared tracking systems, with consistent weekly performance reporting and insights;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits:
- Flexible schedule (6–10 hours per week during the initial trial phase, with the capacity and willingness to scale involvement in line with performance outcomes);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements;
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .;
