Job Description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Participate in developing, updating, and implementing communication and content strategies, as well as building and executing content plans;
- Create high-quality content for product communication channels, including scripts, social media posts, and in-game news;
- Prepare creative briefs and assign tasks to internal 2D Artists, 2D Designers, CG Generalists, and Motion Designers;
- Collaborate closely with the Content Services, Localization, Audio, Video Production, and Development teams to produce engaging visual and written content;
- Work directly with the Game Director and core product teams to align communication initiatives with project goals;
- Analyze content performance, monitor audience engagement, and research competitor communities and market trends.
What you need to succeed in this role:
Native Ukrainian and intermediate English skills (B1);
Middle+ or Senior-level expertise with 2+ years of professional experience in digital content creation and analysis for digital platforms;
Strong copywriting and text-writing skills with the ability to craft clear, engaging, and audience-oriented communication;
Experience working with visual production and coordinating creative assets across multidisciplinary teams;
A highly organized, systematic approach to workload and content planning;
Solid understanding of the gaming industry or personal gaming experience;
Strong personal engagement, creativity, empathy, and a straightforward communication style;
A personal device that meets the following requirements:
- Windows: 15.6” IPS 1920x1080 / AMD Ryzen 7 / AMD Radeon Vega / 32 GB RAM / 512 GB SSD;
- Mac: Apple MacBook Air 13’’ M2 Chip / 16 GB RAM / 10-core GPU / 256 GB SSD.
Will be a great plus:
- Understanding of brand communications fundamentals or previous experience in SMM/Digital agencies;
- Strong awareness of emerging social media and digital platform trends;
- Hands-on experience using AI tools to optimize workflows and everyday processes;
- Creative mindset with the ability to propose fresh, non-trivial ideas and solutions.
Benefits:
- Flexible schedule;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .
