Job Description
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Fulfillment Agent and thrive in a multicultural and multilingual environment while working with innovative digital solutions. Unlock your potential by mastering new skills, solving operational challenges, and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Create, verify, and assign orders accurately in accordance with established procedures and fulfillment requirements;
- Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment;
- Respond to internal and external queries regarding fulfillment operations, providing clear, timely, and empathetic communication;
- Track orders, monitor their status, and follow up on outstanding tasks to ensure timely fulfillment;
- Identify and escalate delayed or at-risk orders to the relevant teams, following up to support their resolution.
- Handle order-related issues, including shipping, delivery, and return inquiries, coordinating with relevant teams when necessary.
- Maintain accurate order information, inventory updates, and fulfillment records in the relevant systems.
- Follow established processes, manage priorities effectively, and contribute to meeting team performance targets and KPIs.
What you need to succeed in this role:
Excellent English communication skills (at least C1 level);
At least 1 year of experience in customer support is required;
6 months to 1 year of experience in fulfillment;
Strong communication, empathy, and problem-solving skills;
Excellent organizational skills, attention to detail, and time management;
Ability to multitask, prioritize requests, and handle escalations;
Familiarity with CRM tools, order management systems, and basic logistics processes;
Adaptability, technical aptitude, and a willingness to learn new tools;
Strong sense of ownership, accountability, and focus on KPIs.
Will be a great plus:
- Previous experience as a Customer Success Manager.
Benefits:
- Fixed schedule: Monday–Friday, 9:00 AM–6:00 PM (GMT+2);
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you’re a proactive Fulfilment Agent who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us!
Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
Know someone perfect for the role? Refer them and get rewarded!
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .
