Job Description
SupportYourApp is an international Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community.
We operate globally, supporting clients in 60+ languages, partnering with industry leaders like Masterсard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.
About the product:
Quidget is a platform for building AI agents that automate customer support across chat and email. These agents handle repetitive questions, work 24⁄7, and hand off complex issues to a human when needed.
The AI is trained on a company’s docs, FAQs, and website content, allowing it to resolve 50%+ of common tickets automatically and support 45+ languages.
Teams use Quidget to create support, sales, and onboarding agents in minutes — with no code — and reduce workload on their human team.
About the role:
We’re looking for a Product Marketing Manager who can drive measurable, product-led growth across the entire funnel. In this role, you’ll launch and analyze experiments, optimize onboarding and high-intent pages, improve trial-to-paid conversion, run paid acquisition initiatives, and uncover opportunities using analytics tools. You’ll move fast, collaborate closely with product, design, and marketing, and use data — not assumptions — to accelerate growth. You’ll work alongside our VP of Product, who shapes our overall strategy and supports the team in achieving ambitious results.
Let’s see what it takes 💛
What you will do:
- Launch growth experiments (A/B tests, onboarding flows, copy changes);
- Improve trial-to-paid conversion with better UX, CTAs, and in-app nudges;
- Spot leaks in the funnel using PostHog, GA4, Clarity, and product data;
- Own high-intent pages like Pricing, Signup, and landing pages;
- Run paid acquisition tests (Meta, Google Search) and analyze CPL/ROI;
- Collaborate with product, design, and marketing to move fast;
- Share weekly growth reports that focus on data, not fluff;
- Be initiative-taking, proactive, and able to challenge assumptions.
What you need to succeed in this role:
- 3+ years of growth or marketing experience in Product-Led Growth, SaaS, or startup environments;
- English proficiency at Upper-Intermediate (B2+) or higher;
- Hands-on proficiency with growth and analytics tools such as PostHog, GA4, HubSpot, Make.com, or similar;
- Practical experience running experiments (UX, pricing, copy, CTAs, onboarding, or funnel tests);
- Action-oriented, experimentation-driven mindset — you prefer to ship, test, and iterate rather than over-plan;
- Strong communication skills, including the ability to write clear UX copy and present experiment insights;
- Comfort working with low-code tools and making basic HTML/CSS adjustments;
- Experience building email flows using Mailchimp, HubSpot, or comparable tools;
- Proficiency in launching and optimizing ad campaigns (Google Search, LinkedIn, or Meta);
- Experience with AI tools, chatbots, or CX platforms is a strong plus.
Benefits and Perks:
- Work on a growing AI product in one of the most exciting markets;
- Small team, high ownership, fast execution;
- Business hours;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
Are you a strategic thinker with a passion for data-driven marketing? Do you have a passion for experimenting, analyzing, and scaling SaaS or AI-powered products?
Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Know someone perfect for the role? Refer them and get rewarded!
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