IT Systems Engineer

Job Description

Founded in 2015, Sure is the first AI-native insurance platform. With AI built into every layer, from underwriting guardrails to claims automation, Sure’s enterprise infrastructure powers the world’s most recognized brands and carriers.

Our APIs and AI agents streamline the entire insurance lifecycle, making quoting, binding, policy servicing, and claims faster and smarter. The result: faster time to market, better customer experiences, and intelligent insurance at scale. Sure is building the technology rails transforming how insurance is distributed, underwritten, and experienced.

Why join our team?

🌐 Remote-first culture. We work from home and embrace digital collaboration

💥 Impactful work. We’re transforming a trillion-dollar industry that touches everyone’s lives

🏆 Award-winning growth. Named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World’s Top Insurtech Companies

🤝 Culture is everything. Join an incredible team of smart, passionate, collaborative and driven individuals

We’re growing!

Sure’s IT and Infrastructure team keeps a remote company, its SaaS stack, and its cloud environment running and secure. We are hiring an IT Systems Engineer to own day-to-day IT for the whole company and to be the person our engineers, DevOps team, and security lead can count on to get things done.

You will report to our VP of IT and work closely with our DevOps engineers. The work is broad. One hour you are provisioning access for a new hire, the next you are tracking down why an endpoint is out of compliance, and later you are pulling evidence for a SOC 2 audit. You won’t know every tool on day one, and that’s fine. We care more about how you jump into something unfamiliar and figure it out.

What you’ll be doing:

• Own the service desk. Triage and resolve IT requests from a fully remote team through Slack and our ticketing system.
• Provision, change, and remove user access across Google Workspace, Slack, AWS, and the rest of our SaaS stack. Keep onboarding and offboarding clean and fast.
• Manage our Mac fleet through MDM. Handle procurement, shipping, repair, recovery, and inventory for company equipment.
• Administer company tooling so the rest of the team doesn’t have to.
• Support our security program. Triage alerts and findings from tools like Wiz, Datadog, and our endpoint protection, and route them to the right engineer with clear context.
• Collect and organize evidence for SOC 2 and PCI audits, and help fill out customer security questionnaires.
• Write down what you learn. Build runbooks and documentation so fixes happen once, not every time.
• Recommend and implement improvements to IT policies, processes, and tools. Use AI and scripting to automate repeat work.

What we’re looking for:

• 5+ years of experience in IT systems administration or IT support across more than one company or environment.
• Hands-on experience administering Google Workspace and a SaaS-heavy stack, including identity and access management.
• Experience managing macOS devices with an MDM (Iru, Jamf, or similar).
• Working knowledge of AWS, including IAM basics.
• Comfort with shell scripting or Python to automate routine tasks.
• Exposure to security tooling (CSPM, EDR, SIEM, or vulnerability scanners) and a strong interest in growing on the security side.
• A service-first attitude. You are patient, clear, and friendly with non-technical teammates.
• The courage to jump into unfamiliar systems, ask how urgent a request is, and prioritize without waiting for permission.
• Clear written communication. You document your work so others can follow it.
• Nice to have: experience supporting a SOC 2 or PCI audit, experience with Wiz or Datadog, or experience working alongside software engineers in a SaaS company.

Sure is currently hiring employees with residence in the following states:  AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WA

What we do for you

• Unlimited PTO, and we mean it
• Mental health support: meditation app access and a weekly wellness hour
• Remote work stipend for your setup
• Comprehensive medical, dental, and vision options
• Equity and 401(k)
• Generous parental leave

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information, visit https://www.sureapp.com/. Follow @SureHQ on Twitter, Facebook and Instagram.

Employment at Sure is contingent upon a satisfactory verification of a general and criminal background check and education and employment verification. Upon an offer of employment, all prospective employees may be required to complete an employment application. Any background verifications will be obtained with written consent from the individual.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.