Job Description
Who You Are
You’re competitive, customer-obsessed, you love finding the perfect solution to a new challenge, you see around corners, finding creative ways to use existing tools to solve emerging problems. You’re empathetic, you feel customers’ pain and fight for solutions for them. You’re not content memorizing the quadratic formula - you want to understand how it’s derived. You love tinkering, taking things apart to understand how they really work.
Your empathy and your drive for deep understanding make you an incredible Sales Engineer; you don’t just hear the prospect’s pain points, you understand them. Even when you’re approached with a new problem or use case we’ve never solved, your thorough grasp of everything a product can do means you almost always find a solution.
More importantly than any of your technical knowledge is your ability to create relationships; you don’t just solve, you sell. Your warm approach to prospect and customer conversations leaves people feeling that their question was answered, and that you’re someone they can trust with their most complex situations.
You’re a team player passionate about working closely with other members of the sales team to tag-team the exciting job of getting deals to close. You love the thrill of a signed contract, and you’re ready to tackle a brand new challenge.
Sound like you? You might be our next Sales Engineer.
About the Role
In this role, you will:
- Serve as a consultant to prospects and customers, helping them see a future where they use Swoogo as their event management platform.
- Train and support trial users as they get their hands on Swoogo for the first time.
- Identify and pursue selling opportunities collaboratively with Swoogo sellers, learning and applying the SPICED sales methodology.
- Listen, discover, and discuss customers’ challenges, complex workflows, and nuanced needs, and work with them to find a fit within Swoogo.
- Develop and document proof of concepts and enablement materials.
- Qualify and recommend partner solutions to deliver a comprehensive event tech ecosystem.
- Empathize with our customers’ changing roles and innovate new ways to use our tools to help them.
What You’ve Done Before:
- 3 - 5 years of selling or technical experience working in SaaS
- Strong technical chops; ability to hold your own with our developers and engineers
- Polished communication skills; professional and client-friendly demeanor
- Ability to multitask and juggle commitments from multiple internal and external stakeholders
- Previous experience working remotely – our whole team is distributed
It’d be Great if You’ve Done This
- Experience working in sales or owning a quota
- Worked in/with event technology or event operations
- Have a deep understanding of privacy frameworks such as GDPR and CCPA
- Worked in/with one or more of our integration partners (Salesforce, Marketo, HubSpot)
Benefits & How We Work
Learn more about Swoogo , how we work, and our Perks & Benefits .
Swoogo is committed to providing a work environment free from discrimination, sexual harassment, and all forms of abusive conduct. We do not tolerate harassment or discrimination of any kind—whether committed by managers, peers, clients, or vendors. We strictly comply with all applicable employment laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA).
