Job description
Company Description
- Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
- Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences.
- Thrive in a workplace where we tackle challenges together, solve problems, and celebrate each other’s successes
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
As a key member of the People & Culture Platforms team, this role supports business analysis activities across P&C technology initiatives, including assessing current and future state processes, designing improved workflows, and producing clear documentation. Working closely with stakeholders, the P&C Business Analyst identifies business needs and translates them into system requirements that enhance the experience of employees, people leaders, and P&C teams.
In this role, you’ll apply strong communication and technical skills to translate people‑experience needs into effective processes, documentation, and solutions. You will analyse how technology-supported processes can be optimised or further automated by collaborating with P&C teams, and you’ll contribute to testing and implementation to ensure outcomes align with stakeholder expectations. You’ll also play an active role in fostering a culture of service excellence and continuous improvement by proactively identifying opportunities to enhance both individual and team practices.
In this role you will:
- Analyse current People & Culture practices and processes, identifying improvement and transformation opportunities to improve the people experience of TAL employees and people leaders, increase productivity, improve speed of delivery, and eliminate waste.
- Partner with Technology and Integration teams to design, configure, and maintain system integrations, including managing secure file transfer setups, folder structures and permissions and ongoing monitoring to ensure data flow and access controls remain robust.
- Document & analyse existing system Business Processes, including current approval and condition rules. Provide recommendation for simplification of current business processes while working closely with appropriate stakeholders and subject matter experts.
- Co-ordinate/Implement system process changes & initiatives in collaboration with the HRIS team according to agreed timeframes and business requirements.
- Identify new and better ways to improve and simplify P&C Platform processes, including suggestions for automation or alternative steps.
- Contribute to putting in place processes, documentation and plans help manage and reduce any operational risks in relation to P&C Platforms
Qualifications
- Minimum of 5 years’ experience in working as a business analyst, completing process analysis, process mapping and delivering process improvements.
- Experience with People & Culture processes and systems is desirable.
- Knowledge and experience in working with HR systems such as Workday, Dayforce, SmartRecruiters, Peakon, and RewardsGateway.
- Proficiency in Microsoft Office Suite, specifically Excel (medium to advanced).
- Knowledge of HR policies, processes and procedures.
- Experience in Agile project management methodology is desirable.
- Familiarity with basic principles of UX/CX design.
- Experience with human centered design practices is highly desirable
- Workday accredited in one or more modules
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
