Job Description
Company Description
- Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
For over 150 years, we’ve never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do.
At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be.
Job Description
As a Senior Business Analyst, you play a pivotal role in transforming how TAL delivers claims experiences that truly matter. By bringing clarity to complexity, you help turn bold ideas into practical solutions that improve outcomes for customers at some of life’s most critical moments. Working at the intersection of people, process and technology, your insights shape investment decisions, influence operating models, and enable meaningful change at scale. It’s a role where analytical thinking and human impact come together to help TAL protect what’s important to Australians.
In this role you will:
- Analyse end‑to‑end claims processes to identify opportunities to improve speed, cost and customer experience
- Translate complex business needs into clear, testable requirements for technology delivery
- Partner with Product Owners and Technology to shape fit‑for‑purpose solutions
- Embed customer insight and regulatory requirements into process and solution design
- Facilitate cross‑functional workshops to align stakeholders and drive decisions
- Ensure requirements are delivered as intended, supporting quality outcomes end to end
Qualifications
- Brings practical experience as a Business Analyst, with the ability to document and simplify complex business and claims processes
- Has a strong understanding of end‑to‑end claims operations, ideally within life insurance or financial services
- Is confident translating business needs into clear requirements, user stories and process maps that technology teams can build from
- Is comfortable working in agile delivery environments, using tools such as Jira, Confluence and Visio to support collaboration
- Builds strong relationships across diverse stakeholders, communicating clearly and influencing through trust and collaboration
- Brings a customer‑centred, curious mindset, balancing analytical thinking with empathy and a drive to continuously improve
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
