Job Description
Company Description
- Flexible, Hybrid Working
- Take advantage of access to resources, industry-leading training, and mentoring to accelerate your professional development and expertise.
- Every project you undertake will directly contribute to creating a positive impact on the lives of those who need it most.
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.
We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.
We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.
Job Description
As a Team Manager in Claims, you’ll play a pivotal role in supporting Australians at some of the most important moments of their lives. Leading with empathy, integrity and accountability, you’ll help bring TAL’s Claims Philosophy to life—ensuring customers receive fair, timely and human-centred outcomes when they need them most. By balancing exceptional service with strong risk and governance practices, this role contributes directly to TAL’s purpose of protecting what matters, building trust, and delivering confidence and care for our customers, partners and communities.
In this role you will:
- Lead fair, timely and human‑centred claims outcomes that protect customers while sustaining portfolio performance.
- Deliver a market‑leading customer experience by resolving escalations and strengthening trust at critical moments.
- Embed strong risk, governance and compliance discipline to ensure every decision meets regulatory and ethical standards.
- Develop a high‑performing, engaged team through coaching, capability uplift and clear accountability.
- Provide expert oversight of complex claims to ensure consistent, high‑quality liability and strategy decisions.
- Champion continuous improvement to lift claims quality, service outcomes and ways of working.
Qualifications
- Brings solid claims experience and insurance knowledge, supported by relevant qualifications or practical leadership experience, with a strong understanding of life insurance and claims decision‑making.
- Leads with empathy and accountability, supporting customers and teams through sensitive, high‑impact moments.
- Demonstrates strong organisation and prioritisation, managing time and competing demands effectively while maintaining high standards of delivery.
- Develops people and capability, creating an environment where individuals grow, perform and feel supported.
- Communicates clearly and calmly under pressure, solving problems thoughtfully and building trust with stakeholders.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
