Job Description
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We’re looking for our very first Technical Account Manager (TAM) for the European market. This isn’t your typical “follow the manual” kind of job. You’ll be the go-to technical partner for our biggest and most complex customers across Europe, making sure their integrations are rock-solid and their technical performance is top-notch.
As the first person in this role for Europe, you’ll be a bit of a pioneer. You won’t just be executing a process; you’ll be helping us build it. You’ll act as the human bridge between Customer Success, Product, and Engineering - translating “tech-speak” into business value and ensuring our high-value clients get the most out of Trustpilot. If you love solving puzzles and want to have a real say in how we support our biggest European brands, this is for you.
What you’ll be doing:
- You’ll partner with leadership to define best practices, workflows, and what “excellence” looks like for technical account management at Trustpilot.
- Oversee technical setup and API configurations for our top-tier European enterprise clients, ensuring a seamless “go-live.”
- Serve as the primary technical point of contact post-launch, ensuring performance, uptime, and swift issue resolution.
- Partner with Customer Success Managers to monitor product usage, ensuring customers are fully leveraging our technical capabilities to meet their business goals.
- Represent the technical needs of our most complex customers to Product and Engineering teams, driving the prioritization of key platform improvements.
- Manage escalation paths and coordinate the resolution of critical technical incidents with speed and transparency.
- Work across borders with Product, Support, and Success teams to ensure a cohesive, world-class customer experience.
- Surface recurring issues and innovative ideas to enhance platform reliability and improve overall customer outcomes.
Who you are:
- Strong English skills.
- You are eager to shape a new function. You’re comfortable with ambiguity and excited by the prospect of building processes from the ground up.
- You have proven experience in technical account management or solution support within complex SaaS or web technology environments.
- You possess a solid understanding of APIs, web integrations, and data exchange formats (JSON, XML, REST).
- Experience partnering with enterprise clients across different European markets; additional European languages are a plus but not a requirement.
- You have strong troubleshooting skills and the ability to translate “tech-speak” into clear business value for C-level stakeholders.
- You have a customer-centric mindset and are comfortable navigating the needs of both internal engineering teams and high-value external partners.
- You are comfortable using Salesforce, ticketing systems (like Zendesk or Jira), and data analytics tools.
What’s in it for you:
- Competitive base salary + Holiday allowance, lucrative commission structure, company bonus and benefits
- On-going career development, training and one-to-one coaching via our in-house enablement team
- 25 days annual leave
- Hybrid working model 3 days on site and the rest working from home
- Commuter / Work from home allowance
- 2 volunteering days a year to spend your time giving back to the causes that matter to you and your community
- At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist
- A friendly, fun and local office in the heart of Amsterdam while working within an international culture and social working environment
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we’d still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.
