Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as Twilio’s next Go-To-Market Analyst Intern for our GTM Strategy & Operations team.
About the job
Acting as the central spoke within the GTM engine, the GTM Strategy & Operations team provides strategic guidance to the CRO and sales leadership by transforming data into the actionable insights that drive business decisions. We orchestrate the long-term vision of the function through rigorous planning, global cadences, and compensation design. We proactively shape the strategy to maximize revenue growth and market impact, working cross-functionally with Marketing, Finance, Enablement and Data Science teams.
This 12-week summer internship is a hands-on, project-based role. This is an ideal role for someone who loves bringing order to complexity, enjoys working across functions, and wants to see how strategic programs come to life inside a leading customer engagement infrastructure company.
Responsibilities
In this role, you’ll work on:
- Program Tracking & Status Reporting: Own and maintain trackers, dashboards, and weekly status updates across active sales plays. Surface blockers, milestones, and progress to program leads and senior stakeholders in a clear, consistent format.
- Cross-Functional Coordination: Schedule and facilitate syncs across Sales, Marketing, Enablement, Product, and Operations. Follow up on action items and help keep multiple work streams aligned and on track throughout the play lifecycle.
- Sales Play Documentation: Draft, organize, and maintain play briefs, playbooks, and process documents. Translate strategy discussions and stakeholder inputs into clear written assets that sales teams can act on.
- Data Analysis & Insights: Pull and analyze data to help evaluate play performance against KPIs. Prepare concise summaries and visualizations that inform go/no-go decisions and continuous improvement efforts.
- Sales Play Development Support: Assist in the design and scoping of new sales plays by researching customer segments, competitive positioning, and product alignment. Help the team move from idea to a structured, executable play.
- Sales Enablement Collaboration: Partner with the Enablement team to help build out training materials, talk tracks, and resources that equip the sales org to execute plays with confidence.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
- Currently pursuing a degree in Business, Marketing, Operations, or a related field
- Strong organizational skills with a demonstrated ability to manage multiple tasks, timelines, and stakeholders simultaneously.
- Excellent written and verbal communication skills; you know how to tailor a message for different audiences.
- Analytical mindset — you are comfortable working with data to draw out insights and tell a clear story.
- Self-starter who is excited to roll up their sleeves and get things done in a fast-paced environment.
- Proficiency in Google Slides/Docs/Sheets or Microsoft Office (Word, PowerPoint, Excel).
- You are excited about rolling up your sleeves and getting stuff done
- You are metrics driven and know how to leverage data insights to inform decisions
- You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements
Desired:
- Familiarity with project management tools such as Asana or Jira.
- Exposure to CRM platforms (e.g., Salesforce) or sales engagement tools (e.g., Outreach, Salesloft).
- Prior internship or project experience in sales, marketing, strategy, or operations — even in a student-run or extracurricular context.
- Interest in B2B SaaS, cloud communications, or technology sales environments.
Location
This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $27.00/hour
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $28.00/hour
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until May 1st, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
