Job Description
Why Join Us?
Be a hero for our rare disease patients
At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.
Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.
If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team .
Position Summary:
ultra focused – Work together to fearlessly uncover new possibilities
The Associate Director, Global Medical Information leads execution of medical information activities for approved products or investigational programs within Ultragenyx’s rare disease portfolio. This roleensuresaccurate, balanced, and timely communication of scientific information to healthcare professionals, patients, and internal stakeholders.The roleis responsible for developing and maintaininghigh‑quality global medical information content, supporting inquiry management operations, overseeing scientificreview of promotional and medical materials within establishedMLR processes,and generating insights from medical information activities to inform Medical Affairs and cross‑functional partners. The role collaborates closely with Medical Directors, Medical Communications, Regulatory, and Pharmacovigilance to ensure scientific accuracy, message consistency, and inspection‑ready medical information operations across the product lifecycle.
Work Model:
Remote: Officially documented as working full-time from home, with travel to Ultragenyx’s offices or other locations on occasion as needed.
Responsibilities:
Develop, review, and maintain global standard and custom medical information responses, FAQs, and scientific content for assigned products or programs.
Ensure medical information materials are scientifically current, balanced, compliant, and aligned with regulatory guidance.
Review and respond to complex scientific inquiries, including unsolicited and off‑label requests, in accordance with regulatory and company requirements.
Maintain and contribute to the medical information scientific response library supporting global field medical consistency.
Support oversight of outsourced medical information contact center operations, including quality review, escalation pathways, and performance monitoring.
Manage and collaborate with external vendors supporting medical information operations, ensuring quality, compliance, and timely delivery.
Support inspection readiness for medical information systems, processes, and documentation, including participation in audits and inspections as needed.
Serve as medical reviewer within the Medical‑Legal‑Regulatory (MLR) process for medical information materials and scientific content.
Collaborate with Medical Affairs subject matter experts and Medical Communications to ensure alignment and consistency across medical information responses, scientific narratives, and external medical deliverables.
Monitor and analyze inquiry trends to identify emerging scientific questions, safety considerations, or potential risks and opportunities to generate medical insights.
Provide medical information input to launch and lifecycle readiness activities, including development of core response materials and anticipated inquiry topics.
Requirements:
Advanced degree in a scientific or medical field (PhD, PharmD, MD, or equivalent).
6–10 years of experience in Medical Information within the pharmaceutical or biotechnology industry; rare disease experience strongly preferred.
Demonstrated experience developing and governing scientific response content and supporting inquiry management activities.
Strong understanding of regulatory requirements governing medical information and scientific exchange.
Experience conducting medical review of scientific materials within an MLR process.
Experience working with medical information and content review systems, such as Veeva Vault and IRMS platforms, to support inquiry management, content governance, and compliant medical review processes.
Demonstrated ability to collaborate cross-functionally in a fast-paced, matrixed environment; ability to lead multiple therapeutic areas concurrently.
Excellent written and verbal communication skills; strong project management and organizational capabilities.
Experience managing external agencies and vendors.
Ability to travel domestically and internationally (~20%).
#LI-CS1 #LI-Remote
The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant’s geographic location.
This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.
Pay Range
$190,700—$235,500 USD
Full Time employees across the globe enjoy a range of benefits, including, but not limited to:
· Generous vacation time and public holidays observed by the company
· Volunteer days
· Long term incentive and Employee stock purchase plans or equivalent offerings
· Employee wellbeing benefits
· Fitness reimbursement
· Tuition sponsoring
· Professional development plans
\* Benefits vary by region and country
Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at [email protected] .
See our CCPA Employee and Applicant Privacy Notice .
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to : [email protected] .
