Job description
Help members get real MSK care that works—all from home.
Member Enrollment Specialist
- Pay: $21.00–$23.00/hr + quarterly performance bonus
- Location/Type: Remote • Occasional travel; AZ location a plus
- Schedule: 8am–5pm PST
You’ll be the first voice members hear. You guide them, support them, and make their care journey easy without the call-center chaos. Clear ownership, steady hours, and real impact from day one.
What you’ll do
Drive outbound calls to enroll eligible members
Explain MSK program benefits clearly and confidently
Convert leads through trust-building and follow-through
Guide members through enrollment steps and scheduling
Track calls, contacts, and conversions in CRM
Handle insurance checks, pre-auths, and medical admin
Support team goals with clean communication and process
Must-haves
2+ years outbound sales or enrollment in healthcare
Comfort working in a metrics-driven environment
Strong phone communication and objection handling
CRM and call-center tool experience
Update records correctly and protect member privacy at all times
Authorized to work in the U.S.
Nice to have
Bachelor’s in healthcare or business
4+ years healthcare sales/call center
Bilingual English/Spanish
Medical terminology familiarity
Perks & pay
Pay: $21.00–$23.00/hr
Quarterly bonus opportunity: $2.00–$4.00/hr
Medical, dental, vision
401(k) with match
Generous PTO
Tuition assistance
Wellness benefits (EAP, financial, mindfulness)
Schedule & setup
8am–5pm PST
Fully remote; distraction-free workspace required
Reliable high-speed internet for calls and video
CRM, call-center systems, Slack, Google Workspace
Occasional virtual or in-person meetings, depending on business needs
Working hours are expected to align with PST business hours, with some flexibility based on team needs
Occasional travel to provider clinics (minimal; advance notice)
Your work removes friction for members who need real MSK help. You move fast, keep things organized, and own outcomes without needing hand-holding.
You like clear goals, steady pace, and following through until things are buttoned up.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
