Job Description
Virtual Patient Service Representative – Cardiology (Hybrid)
If you’ve worked in a busy outpatient clinic, you know the pressure.
Phones ringing nonstop.
Patients at the window.
Copay conversations.
Testing logistics.
Constant interruptions.
This role is different.
No inbound phone queue.
No copay collection.
No testing coordination.
No in-person check-ins.
Just focused follow-up scheduling in a structured, task-driven virtual workflow.
For the right person, this kind of structured, virtual scheduling role can feel like a breath of fresh air.
- Columbia, MD
- 4 days onsite in a professional high-rise office | 1 remote
- Full-Time | Weekday business hours
- $18.00–$20.00/hour
You’ll support follow-up cardiology appointments generated directly from NP task lists — running eligibility, ensuring referrals are secured, managing reminders, and protecting provider schedules.
What You’ll Do
Work EMR-generated follow-up tasks (ex: return to clinic)
Schedule follow-up appointments only
Run insurance eligibility and confirm active coverage
Ensure referrals are secured and documented
Assist with prior authorization coordination
Manage reminder system to reduce no-shows
Refill canceled appointments quickly
Respond to administrative message pools
Print, fax, and mail patient letters or summaries
You are responsible for protecting provider schedules and keeping follow-up care organized.
Ideal Background
This role is ideal for experienced outpatient or specialty clinic schedulers who are comfortable:
Managing provider calendars
Running insurance eligibility
Coordinating referrals
Supporting prior authorization processes
Working independently from structured task lists
Cardiology experience is a plus — not required.
Strong specialty clinic backgrounds such as GI, orthopedics, pulmonary, oncology, urology, or internal medicine transition well.
If you’re looking to deepen your specialty experience and build a focused career path in cardiology scheduling, this is a strong next step.
Who Thrives Here
You’ll do well in this role if you:
Have strong insurance and referral knowledge
Communicate clearly and confidently
Enjoy helping patients feel taken care of, even virtually
Stay organized and task-driven
Move quickly when schedules change
Take ownership without needing constant direction
This team values accuracy, independence, and minimal ramp-up.
Must Haves
High school diploma or GED
2+ years medical scheduling or patient access experience in an outpatient or specialty clinic setting preferred
Strong insurance eligibility and referral knowledge
EMR/EHR experience
Strong communication skills — personable, clear, and confident when supporting patients virtually
Comfortable working in a structured, virtual coordination model
Work Environment
Professional high-rise office in Columbia, MD
4 days onsite
1 designated remote day
Standard weekday hours
No in-person patient interaction
No travel required
Compensation & Benefits
$18.00–$20.00/hour
Medical, dental, vision
PTO
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
