Job Description
Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Grow
We’re now looking for a Mid-Market Account Executive based in Malaysia to accelerate our growth across Southeast Asia. This role is key to expanding Wati’s presence among fast-growing mid-market businesses, helping them transform customer engagement through WhatsApp and conversational automation.
What You’ll Be Doing
As a Mid-Market Account Executive, you’ll drive new business and manage complex, multi-stakeholder sales cycles with mid-market clients across Malaysia, Singapore, and the broader SEA region. You’ll own the end-to-end sales process — from prospecting and discovery to demo, negotiation, and close — partnering cross-functionally to ensure customer success and long-term value realization.
Key Responsibilities
Own and manage full sales cycles with mid-market customers, from qualification to close.
Conduct consultative discovery sessions to understand business challenges and design tailored solutions.
Deliver compelling product demonstrations and ROI-based business cases.
Manage complex deal structures and negotiate commercial terms with senior decision-makers.
Collaborate with Marketing, Partnerships, and Customer Success to ensure smooth handoffs and customer retention.
Provide actionable market insights to influence go-to-market and product strategies.
Consistently meet or exceed quarterly and annual revenue targets.
1–3 years of SaaS or B2B tech sales experience, with at least 1 years closing mid-market deals.
Proven track record of exceeding quota in a consultative, solution-based sales environment.
Strong presentation, negotiation, and stakeholder management skills.
Fluent in English (required); proficiency in Malay and/or Mandarin is highly preferred.
Self-motivated, disciplined, and comfortable working in a remote-first, fast-paced environment.
Experience with CRM tools such as HubSpot or Salesforce.
Bonus: Background in eCommerce, digital marketing, or customer engagement solutions across SEA markets.
Why Join Wati?
- Join a hyper-growth SaaS company redefining how businesses communicate.
- Backed by top-tier global investors including Sequoia and Shopify.
- Competitive base salary with attractive performance-based incentives.
- Career growth opportunities in a global, fast-scaling team.
- Enjoy a fun, diverse, and international team culture.
- High on-target earnings with attractive performance incentives.
- Celebrate your birthday with paid leave.
