Job Description
ABOUT YOU
We are seeking a results-driven Supply Account Manager to join our team and play a key role in scaling revenue and strengthening gaming publisher relationships. This individual will be responsible for onboarding new partners, expanding existing accounts, and delivering measurable business outcomes through data-driven strategies and cross-functional collaboration.
Above all, this role calls for a problem solver. Publisher partnerships rarely move in a straight line — integrations hit snags, performance dips unexpectedly, priorities shift, and partners come to you with problems that don’t have an obvious playbook. The ideal candidate is entrepreneurial, analytical, and energized by ambiguity: someone who digs into root causes, tests hypotheses, and drives a partner’s issue to resolution rather than escalating and waiting.
This role also carries real relationship weight. You will manage strategic accounts where the primary point of contact is often a VP, Head of Monetization, or C-level executive at the partner organization. You need to be as comfortable presenting a quarterly business review to an executive audience as you are debugging a tracking discrepancy with an engineer — shifting fluidly between technical depth and executive-level framing depending on the room.
ABOUT US
Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help fund, distribute, market, and monetize their games. Headquartered in Los Angeles, California, Xsolla has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
Responsibilities:
Partner Growth & Account Management
- Guide new publisher integrations from onboarding through launch, nurture long-term monetization partnerships, and expand existing accounts by driving adoption and incremental revenue growth through Xsolla’s Offerwall.
- Balance multiple accounts and priorities in a fast-paced environment, consistently delivering results under shifting timelines.
- Maintain deep knowledge of mobile advertising, the rewarded ecosystem, and app monetization models to ensure partner strategies stay competitive.
Problem Solving & Diagnostics
- Serve as the first line of defense when a partner reports a performance drop, integration bug, or unexpected revenue anomaly — approaching each issue methodically: isolate the variable, form a hypothesis, and validate it against the data before proposing a fix.
- Analyze data to uncover trends, diagnose challenges, and recommend optimization strategies that drive measurable revenue impact, distinguishing symptoms from root causes rather than treating surface-level fixes as solutions.
- Own ambiguous, cross-functional problems end-to-end — coordinating with product, engineering, and operations to identify what’s broken, why, and what the right fix is, even when the answer isn’t immediately obvious.
- Anticipate downstream issues before they escalate, using pattern recognition from past partner problems to flag risks proactively rather than reactively.
Strategic Relationships & Executive Communication
- Own and cultivate strategic relationships with senior and executive stakeholders at publisher partners, acting as a trusted advisor rather than a transactional point of contact.
- Prepare and deliver executive-level business reviews, business cases, and growth roadmaps that translate complex data and problem resolutions into clear, actionable business outcomes for senior decision-makers.
- Tailor communication style and depth to the audience — distilling technical or operational detail into strategic narratives when presenting to executives, while retaining the ability to go deep on the details with day-to-day partner contacts.
- Represent Xsolla in high-stakes conversations (renewals, escalations, strategic planning) where executive trust and credibility directly influence partner retention and growth.
- Collaborate cross-functionally with internal product, operations, and technical teams to implement partner requirements and resolve potential blockers, and know when an issue needs to be surfaced to internal leadership.
Qualifications & Skills:
Experience
- 3+ years in digital media, mobile advertising, programmatic, or related SaaS/AdTech account management, sales, or business development.
- Demonstrated ability to grow client portfolios, negotiate partnerships, and achieve or exceed revenue targets.
Problem-Solving Mindset
- A structured approach to ambiguity — comfortable breaking down a messy, undefined problem into testable pieces rather than waiting for someone else to define the issue.
- Track record of resolving complex, cross-functional issues independently, knowing when to dig in personally versus when to loop in the right internal stakeholder.
- Genuine curiosity about “why” — treats every escalation or performance dip as a question to be answered with data, not just a ticket to be closed.
- Resilience and resourcefulness when the first solution doesn’t work; iterates rather than stalls.
Analytical Strength
- Comfortable interpreting data sets (e.g., KPIs such as CPM, CTR, LTV, retention, or ARPU) and translating insights into strategy and root-cause diagnosis.
Communication & Executive Presence
- Exceptional written, verbal, and presentation ability; adept at simplifying technical and performance concepts for diverse audiences, including senior and executive stakeholders.
- Demonstrated experience managing strategic relationships with VP or C-level contacts, including leading executive business reviews and high-stakes partner conversations.
- Proven success working with cross-functional groups, particularly product, operations, and technical teams, to drive problems to closure.
Industry Knowledge
- Understanding of mobile ecosystems, rewarded ads, ad monetization strategies, and performance marketing models.
Mindset
- Proactive, entrepreneurial, and results-driven; thrives in fast-moving environments with minimal structure.
- Views obstacles as puzzles to be solved rather than blockers to be reported.
Tools
- Proficiency in productivity and analytics tools (e.g., Google Sheets, BI dashboards, CRM platforms, and presentation software).
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Demand Account Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Handling sensitive financial information/managing budgets/accessing funds
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact [email protected].
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to [email protected] .
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
