Job Description
Description
Coordinate, plan and monitor orders received from the Client.
Select the most suitable carrier for each shipment based on cost, service quality, and equipment requirements.
Actively search for and onboard new carriers, support their implementation into operational processes, maintain strong and professional relationships with all contracted and non-contracted carriers, negotiate transport rates, and handle settlements in case of additional or unforeseen costs.
Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies, and immediately investigate and bring them to resolution.
Key liaison between the Client’s organization and the selected Logistic Service Providers (LSP).
Answer track and trace questions.
Maintain/Set up Master Data if applicable.
Train others as required, using/creating the agreed training documentation.
Work cooperatively and productively with all internal and external stakeholders in accordance with the standards.
Issue and distribute reports to internal and external stakeholders.
Report any potential service failures to appropriate internal and external stakeholders.
Provide input on carrier performance for LSP performance review meetings.
Provide input on transport logistics related complaints upon request of the Quality department.
Provide backup support for other logistics coordinators and team members.
Provide operational support on Clients’ projects as needed.
Requirements
2-3 years of experience in logistics coordination, freight brokerage, or transportation management
Proven experience managing carrier relationships, onboarding, and rate negotiations
Strong problem-solving skills with the ability to troubleshoot and resolve shipment issues quickly
Proficiency with Transportation Management Systems (TMS) and master data setup
Experience with EDI systems preferred
Excellent written and verbal English communication skills
Strong organizational skills to manage multiple orders and coordinate with various stakeholders
Ability to analyze carrier options based on cost, service quality, and equipment requirements
Experience in generating operational reports and providing performance input
Team player willing to provide backup support and train colleagues
Customer service-oriented with strong attention to detail
Self-motivated, proactive, and able to work independently
Comfortable serving as liaison between clients and logistics service providers
Working conditions:
Working schedule: Mon - Fri 8 am - 6 pm CET
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Remote eligibility
Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
