Job description
Reporting to the Chief Product & Technology Officer, we’re seeking a Mid/Senior Data & Integrations Engineer with deep expertise in the MSP technology ecosystem. You’ll architect and build the ingestion layer that pulls data from the tools MSPs rely on daily, PSA, RMM, BCDR, and documentation systems, into our AI-native platform.
This is an ongoing engagement where you’ll systematically expand our integration coverage across the MSP tech stack. You’ll work with everything from well-documented REST APIs to less mature systems requiring creative approaches like reverse-engineering, scraping, or unofficial API usage. Your work directly powers the AI capabilities that transform how MSPs manage knowledge and documentation. If you’ve spent years navigating the quirks, limitations, and data models of MSP tooling, and you’re energized by the challenge of extracting value from systems that weren’t designed to share it, this role is for you.
What You’ll Do:
Design and build ingestion pipelines from PSA platforms (ConnectWise Manage, Datto Autotask, HaloPSA, Syncro), RMM tools (NinjaOne, Datto RMM, ConnectWise Automate, Kaseya), BCDR systems, and documentation platforms
Architect ETL/ELT workflows that extract, transform, and normalize data from diverse MSP systems into a unified knowledge graph optimized for AI consumption
Navigate API variability, from well-documented REST endpoints to undocumented APIs, scraping approaches, and creative extraction methods for systems with limited integration support
Map and model MSP data structures, understanding how tickets, assets, configurations, contacts, and documentation relate across systems and standardizing them into coherent schemas
Build resilient, observable pipelines with proper error handling, retry logic, rate limiting, incremental sync, and monitoring for production reliability
Prioritize and sequence integrations based on customer demand and strategic value, delivering new platform connections on an ongoing basis
Document integration patterns and create reusable frameworks that accelerate future platform connections
4+ years hands-on experience with MSP ecosystem platforms, you’ve built integrations with or worked extensively inside PSA, RMM, BCDR, IT documentation systems, etc.
Broad familiarity with MSP tooling APIs, ConnectWise, Datto, NinjaOne, Kaseya, Liongard, IT Glue, Hudu, or similar platforms
Resourcefulness with imperfect APIs, experience working around poorly documented, rate-limited, or unofficial APIs; comfortable with reverse-engineering and scraping when necessary
Strong Python proficiency for data pipeline development
Experience with REST API consumption and authentication patterns (OAuth, API keys, session management)
Solid understanding of MSP data models, tickets, assets, configurations, contacts, documentation, and how they interconnect across platforms
ETL/ELT pipeline experience with orchestration tools (Airflow, Dagster, or custom frameworks)
SQL proficiency and experience with relational databases (PostgreSQL preferred)
Nice to Haves
Direct experience at an MSP or building products for the MSP channel
Familiarity with Microsoft 365 APIs (Graph API, SharePoint, Teams)
Knowledge of vector databases and embeddings for AI/ML data preparation
Experience with event-driven architectures and streaming systems
Understanding of ITIL frameworks and IT service management concepts
DevOps experience with AWS, IaC, and containerized deployments
Background in data quality and validation for messy, inconsistent source systems
Work remotely Monday - Friday, 40 hours a week (no weekends)
Vacation: 10 business days a year
Holidays: 5 National Holidays a year
Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Zipdev Day)
Parental Leave
Health Care Reimbursement
Active Lifestyle Reimbursement
Quarterly Home Office Reimbursement
Payroll Deduction Purchase Plans
Longevity Bonus
Continuous Learning Bonus
Access to Training and Professional Development Platforms
Did we mention it’s REMOTE?!!
One of our core values at Zipdev is “Be authentic.” that’s why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.
Wondering how our remote environment or our payment method work? We’ve put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!
