Job description
Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $70 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We’re looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
About the Team
Our vision is to create an environment where employees can do their best work, foster deep connection & experience organizational engagement. By focusing on building and redefining Workplace Ops programs, we aim to cultivate employee engagement, productivity, & high morale through thoughtful delivery and execution of our programming.
About the Role
As a Workplace Ops Coordinator, you will manage front desk operations and coordinate facilities requests & services as part of the Workplace ops team. You will be responsible for interfacing with employees, guests & clients visiting the office, providing them with support in navigating our facilities. You will also coordinate a range of daily operational tasks - including coordinating maintenance repairs, liaising with on-site 3rd party vendors and carrying out administrative tasks that support the optimal running of the workplace. Please note: This is an in office position Monday - Friday, 8:00am - 4:30pm.
In this role you’ll have the opportunity to
Front Desk Coordination:
Managing daily in-office operations and providing general support to the team. This includes but is not limited to answering general queries from staff, managing seat booking requests, sorting mail and handling access pass distribution
Supporting employee requests, monitoring the internal office communication channel & workplace management tool, Eden, daily - actioning same day requests
Interfacing with guests visiting the office as well as providing support to clients by triaging requests to the Customer Experience Team
Liaison with on-site facility vendors who provide services for our food program, cleaning service, maintenance/repairs, as well as collaborating with our building operator on base building issues
Carrying out administrative tasks for a range of programs including coworking, travel and team on-sites etc.
Sorting inbound mail & deliveries, coordinating internal distribution and arranging outbound mail couriers
Facilities & Operational Support:
Overseeing facility requests end to end including, overseeing the maintenance ticket system for help desk, lockers, heating/cooling, lights out, leaks and other requests. Scheduling repairs accordingly based on these tickets
Managing 3rd party facility vendors while on-site (pest control, compost, C02 machines, plant care etc.) providing vendors access, verifying work completion & tracking invoices
Coordinating general maintenance repairs with 3rd party vendors, coordinating seasonal transitional maintenance, tracking preventative maintenance requests and ad hoc projects
Coordinating the food service program, updating daily lunch count, monitoring fluctuations, tracking lunch feedback making necessary adjustments
Monitoring service levels based on desk booking/occupancy, aligning lunch, pantry, coffee, and cleaning services based on in office numbers
Overseeing weekly coworking logistics (employee pass management and room booking) for 3 hub cities located across Canada
Coordinating Health & Safety measures, conducting regular safety checks - fire extinguisher, AED, first aid kit supplies, chairing the JHSC and flagging safety concerns and overall compliance, coordinating fire warden & first aid training, preparing for annual fire drill pre-training and communications
Assisting with or leading special projects: office openings, vendor sourcing, library system development, coordinating task rabbits, locker auditing/monitoring etc.
Community & On-site Event Support:
Supporting the execution of in person & remote programming, including company-wide events, team building on-sites & community building activities
Supporting the end to end experience of employees in-person experience - from travel, to desk booking, room booking & ordering related office supplies
Coordinating the operations of in-person events with external guests. Including booking additional security, providing door & elevator access, coordinating vendors
Why Wealthsimple?
🤑 Competitive salary
📈 Retirement savings matching plan using Wealthsimple for Business
🌴 Generous PTO offerings
🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
Read our Culture Manual and learn more about how we work.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI and tooling, to rethink how we work, solve problems faster, and create even greater value. We’re looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
