Operations Manager

Job description

Hi there! I’m Lyde, the Founder of netamorphosis.

We’re a woman-led digital agency based in New York City, and we partner with high-end brands, especially in the fashion space.

We’ve built strong, lasting relationships with our clients - many of whom we’ve worked with for over three to four years - and we take a lot of pride in helping them grow and shine online.

At netamorphosis, we like to think of ourselves as marathon runners: steady, focused, and calm even when the pace picks up.

Our team is small but mighty, and we’re all about creating beautiful work in a way that feels organized, manageable, and supportive.

If you’re passionate about operations, creative work, and making a real impact, you’re going to love it here!

We’re looking for an Operations Manager who is ready to bring calm, structure, and efficiency across all of our projects and clients.

You should be someone who thrives on making things run smoothly, loves managing projects and communications, and is confident organizing fast-moving creative environments.

Here’s what you’ll be doing:

📅 Track milestones and manage deliverables across projects, keeping everything (and everyone) on schedule.

🤝 Interface with clients to gather feedback and approvals, making sure their needs are met and expectations exceeded.

🛠️ Collaborate with cross-functional teams to troubleshoot, test (UAT), and optimize digital experiences across CMS and web platforms such as Shopify, WordPress, Klaviyo, and Netlify/Strapi (Headless Commerce). Ensure smooth end-to-end functionality within the customer funnel through hands-on problem solving and technical validation.

📆 Oversee scheduling and calendar management for team members to keep meetings and deadlines on track.

🤓 Work closely with creative teams, media partners, and clients to gather information and keep projects moving smoothly.

🚀 Prepare for major campaign shifts like seasonal sales and product launches by coordinating with everyone involved.

🔍 Identify and improve operational processes to make everything run more efficiently.

You’re someone who is super organized, loves improving systems, and thrives in a fast-paced but calm environment.

You always double-check your work, communicate clearly in all formats (written, verbal, and visual), and know how to keep a cool head even when deadlines are tight.

You’re self-sufficient, adaptable, and ready to make things better without being asked!

Working Hours : This is a full-time role working from 12 PM – 8 PM CET or 6 AM – 2 PM ET, Monday to Friday.

To excel in this role, you need:

✅ 5 years + proven experience in operations management, project management, or a similar role, preferably within an agency or ecommerce or a creative environment

✅ Strong organizational skills with the ability to juggle multiple projects and deadlines

✅ Excellent communication skills, both written and verbal

✅ Technical proficiency with project management tools and software such as Google Workspace, Figma, Shopify, Klaviyo,Mailchimp etc.

✅ Quick to learn and adapt to new systems and processes

✅ Proactive problem-solver who works independently

Brownie points for:

⭐ Experience managing creative projects and understanding creative processes

⭐ Familiarity with digital marketing and campaign management

⭐ Background working with diverse teams and clients across different markets

What’s in it for you?

💰 Salary:  $3,500 - $ 4500 per month*

🕐 F ull-time : Fully remote

🌴P aid Time Off : 20 days per year + 10 USA public holidays off

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with netamorphosis to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the netamorphosis’ needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of our client, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed.

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq