Job Description
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Title: B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant
Independent Contractor – B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A fully remote education company specializing in live SAT preparation is seeking a Business Support VA to help fill recurring student operations, administrative, and customer-service needs.
The role is approximately 60% backend administration and 40% student-facing support. The company provides detailed training on its systems, diagnostic processes, communication standards, and student workflows, so previous test-prep experience is not required.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Student Operations
- Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.
- Create, check, and send individualized homework lists based on students’ progress, schedules, assigned workloads, and established processes.
- Track student progress and maintain accurate information across gradebooks, homework records, progress reports, and Google Classroom.
- Follow up with students regarding missing work, required corrections, upcoming deadlines, and other course expectations.
- Support student onboarding by organizing information, preparing course materials, and helping students access the required systems and resources.
- Complete pre-course checks, release class materials, and prepare operational documents for upcoming courses.
- Assist with mock exams, including proctoring sessions, reviewing submissions, and grading practice exams as trained.
- Review student work and submissions using company-provided training and established guidelines.
- Assist with additional administrative and operational tasks as they are introduced.
Student & Team Communication
- Monitor student chats during assigned shifts.
- Respond to routine student and parent questions using established templates and guidance.
- Troubleshoot common student issues using established procedures and escalate more complex concerns to the appropriate team member.
- Document issues and communicate relevant updates internally.
- Coordinate with team members to ensure assigned tasks are completed accurately and on time.
- Participate in team meetings, training sessions, and process-improvement initiatives.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous administrative, back-office, executive assistant, or business-support experience required.
- Customer-service experience strongly preferred.
- Excellent written and spoken English and Spanish required.
- Strong written communication skills required.
- Data-entry, recordkeeping, and document-management experience required.
- Experience supporting students, education, tutoring, or training environments is a plus.
- Proficiency in Google Workspace required, including Google Sheets, Docs, Gmail, Drive, and Google Classroom.
- Ability to review information carefully, maintain accurate records, and follow detailed instructions.
- Reliable internet access and a computer suitable for working across multiple online platforms.
- Availability on Sundays, Wednesdays, and Fridays required.
IDEAL CANDIDATE PROFILE
- Reliable, organized, and highly detail-oriented.
- Excellent written and spoken English and Spanish.
- Warm, patient, and professional when communicating with students, parents, and team members.
- Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.
- Comfortable following detailed procedures and meeting established deadlines.
- Able to learn quickly, apply feedback, and adapt to evolving processes.
- Demonstrates sound judgment, initiative, and problem-solving skills.
- Comfortable working independently while also collaborating with a team.
- Dependable with an unconventional weekly schedule, particularly Sundays.
- Interested in a stable, long-term working relationship.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Google Workspace — Required
Candidates must already be proficient in:
- Google Sheets — Data entry, spreadsheet organization, recordkeeping, and tracking information.
- Google Docs — Creating, reviewing, and updating documents.
- Gmail — Managing professional email communication.
- Google Drive — Organizing, locating, and managing files.
- Google Classroom — Navigating the platform, accessing student assignments, and managing classroom-related information.
Company-Specific Systems — Training Provided
Peace of Pi will provide training on:
- Internal gradebooks and student-progress tracking systems.
- Company-specific Google Classroom workflows and procedures.
- Student communication platforms and internal operating systems.
- SAT preparation processes, diagnostic reviews, and homework procedures.
- Other education-related tools and operational workflows used by the company.
Previous experience with Peace of Pi’s specific systems is not required.
Work Schedule
- Contracted Hours per Week: 30-40 Hours
- Scheduled Working Days: Sunday, Wednesday & Friday (Required); 2 other shifts flexible
- Daily Working Time: Approximately 9:00 AM–5:00 PM ET
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
- Contracted Hours per Week: 30-40 hours/week
- Daily Working Time: Approximately 9:00 AM–5:00 PM ET
- Scheduled Working Days: Sunday, Wednesday & Friday (Required); 2 other shifts flexible
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: Bilingual English and Spanish Required
- ACCENT PREFERENCE: Level A–B (Excellent Written and Spoken English/Spanish Required)
- REGION PREFERENCES: Nearshore
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
