Job Description
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Title: Independent Contractor – CPT-11388 Client & Marketing Operations Coordinator/Business Support VA/Junior-Senior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A growing digital marketing agency is seeking a part-time Client & Marketing Operations Coordinator to manage recurring client communication, content fulfillment workflows, and other process-driven administrative responsibilities.
The agency provides integrated digital growth systems encompassing social media, SEO, digital advertising, websites, and AI-supported marketing solutions. The immediate priority of this role is keeping the agency’s monthly content production cycle organized and on schedule.
This is primarily a back-end, email-driven coordination position rather than a phone-based customer service role. The ideal candidate is an excellent written communicator who can follow established processes, proactively manage deadlines, and coordinate information between clients and the agency’s fulfillment team.
The position will begin at 10 hours per week with the opportunity to grow into broader day-to-day business support as the agency expands.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Client Content Coordination
Contact clients each month to gather content priorities and direction
Ensure required client information is collected according to established timelines
Organize client input into established templates for the fulfillment team
Send content direction to the fulfillment team by required monthly deadlines
Maintain consistent email follow-up with clients throughout the process
Content Approval & Fulfillment
Receive draft content from the fulfillment team and organize it for review
Send content to clients for approval or edits
Follow up proactively when approvals are outstanding
Communicate requested revisions back to the fulfillment team
Confirm approved content is ready for scheduling before monthly deadlines
Prevent production delays by closely monitoring each stage of the workflow
Client & Administrative Support
Maintain organized records of client communications, approvals, and outstanding tasks
Monitor recurring monthly deliverables and deadlines
Assist with email management related to client fulfillment
Maintain internal trackers and workflow documentation
Escalate issues requiring the owner’s attention
Reporting Support
Assist with monthly reporting for priority clients
Download required reports from Vendasta
Organize reporting data for review and AI-assisted analysis
Support preparation and delivery of recurring client reports
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous business support, client coordination, customer service, or account support experience required
- Strong professional email communication experience required
- Experience coordinating recurring client deliverables preferred
- Digital marketing agency or marketing operations experience preferred
- Strong organizational and project coordination skills
- Experience working with CRM, fulfillment, or project management systems preferred
- Ability to learn Vendasta and its AI-supported tools
- Strong Google Workspace proficiency
IDEAL CANDIDATE PROFILE
Highly organized and deadline-driven
Excellent written English communicator
Strong follow-up skills
Comfortable managing recurring workflows across multiple clients
Proactive about identifying missing information and approaching deadlines
Able to work independently using established templates and processes
Comfortable learning new marketing and AI-enabled platforms
Interested in growing into a broader operational support position
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
Google Workspace
Vendasta (Training Provided)
Email & Calendar Platforms
Spreadsheets / Tracking Tools
AI-Assisted Business Tools
Work Schedule
- Contracted Hours per Week: 10 Hours (Hours may increase based on performance and business growth)
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: Flexible within 9:00 AM – 5:00 PM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
- Contracted Hours per Week: 10 hours/week (Hours may increase based on performance and business growth)
- Daily Working Time: Flexible within 9:00 AM – 5:00 PM EST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: Any
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-C (Strong Written English Communication Required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
