Job Description
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Title: CPT-10965 Outbound Sales & Lead Follow-Up Virtual Assistant
Independent Contractor – Business Support VA / Junior Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The client is seeking a Business Support VA to handle outbound calls, lead follow-ups, and appointment setting as part of their sales development process.
This role is focused on engaging prospects, qualifying leads, and ensuring timely follow-up to maximize conversions.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Outbound Calling & Lead Engagement
- Conduct outbound calls to leads sourced from ZoomInfo and campaigns
- Introduce services and engage potential clients professionally
- Follow call scripts and adapt messaging when needed
Lead Qualification & Appointment Setting
- Ask qualifying questions to assess client needs
- Schedule appointments for internal sales representatives
- Route qualified opportunities to appropriate team members
Follow-Up & Multi-Touch Outreach
- Conduct follow-ups via phone, email, and SMS (if applicable)
- Maintain consistent communication cadence with leads
- Ensure no leads are left uncontacted
CRM Updates & Reporting
- Log all interactions and updates in Salesforce
- Track call outcomes and lead status
- Provide feedback on lead quality and campaign effectiveness
Response Time Optimization (Light Inbound Support)
- Assist in quickly responding to inbound leads when assigned
- Help improve overall response time for new inquiries
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
QUALIFICATIONS
- 2+ years experience in outbound calling, sales, or customer service
- Strong communication and phone skills
- Experience with CRM systems (Salesforce preferred)
- Ability to handle objections and basic rebuttals
- Organized, reliable, and results-driven
APPLICATION SOFTWARE / REQUIRED TOOLS
- Salesforce (required)
- ZoomInfo (training provided)
- Phone system / dialer (client-provided)
- Google Workspace / Microsoft Teams
Work Schedule
- Contracted Hours per Week: 10 Hours
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: Flexible (aligned with business hours) EST.
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior Level
- Contracted Hours per Week: 10 hours/week (Part-Time; scalable)
- Daily Working Time: Flexible (aligned with business hours)
- Scheduled Working Days: Monday-Friday
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-B (clear, professional speaking required)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
