Patient Adherence & Treatment Tracking

Job Description

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Title: CPT-10596 Patient Adherence & Treatment Tracking VA

Independent Contractor – Business Support VA / Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are seeking a Senior-Level Administrative VA to assist with tracking and coordinating osteoporosis treatment plans for patients on medications such as injectable and oral therapies.

This role is highly structured and process-driven. The VA will not interpret labs or make clinical decisions but will ensure all care coordination steps are followed and properly documented.

The ideal candidate is detail-oriented, confident on the phone, and comfortable working inside EMR systems and spreadsheets daily.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

• Medication & Patient Tracking
  • Track patients receiving injectable or oral osteoporosis medications (e.g., Prolia, Evenity, Reclast).
  • Identify patients who are due or overdue for injections, labs, or follow-ups.
  • Flag missing documentation or incomplete care steps.
  • Monitor DXA scan timing and verify insurance eligibility.
• Pharmacy & Infusion Center Coordination
  • Coordinate with specialty pharmacies regarding:
    • Shipment status
    • Prior authorizations
    • Insurance pathways
  • Communicate with infusion centers to:
    • Send required lab documentation
    • Confirm scheduled appointments
    • Track treatment completion
• Patient Outreach & Adherence Calls
  • Conduct proactive outbound calls to:
    • Confirm medication adherence
    • Ensure labs are scheduled/completed
    • Confirm upcoming treatments
    • Maintain professional and empathetic communication with patients.
    • Escalate all clinical questions or lab-related concerns to the Medical Assistant (MA) or provider.
• Documentation & Time Tracking
  • Log all qualifying activities in a time tracker (date, task category, minutes).
  • Maintain accurate and organized spreadsheet tracking.
  • Document all outreach attempts and coordination efforts inside the EMR or tracking system.

IMPORTANT ROLE LIMITATIONS

• No interpreting lab results.
• No clinical decision-making.
• No billing dispute handling.
• No same-day visit scheduling tasks.
• All medical concerns must be escalated to the provider or MA.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 3+ years experience in healthcare administration, care coordination, or medical office support.
• Strong outbound calling experience (high comfort speaking with patients and medical offices).
• Excellent English communication skills (Level A–B accent required).
• Experience working in EMR systems (Athena preferred; training will be provided).
• Strong spreadsheet proficiency (Google Sheets or Excel).
• Extremely detail-oriented and process-driven.
• Comfortable following structured checklists and workflows.
• Ability to work independently with consistency and accuracy.
• APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
  • EHR / EMR Systems: Athena (training provided)
  • Tracking: Google Sheets / Excel
  • Communication: Phone system, Messaging tools
  • Documentation: Time tracking system

Healthcare experience in specialty clinics, infusion coordination, or medication tracking is strongly preferred.

Work Schedule

• Contracted Hours per Week: 20 hours/week (Part-Time; transitioning to 40 hours/week Full-Time)
• Scheduled Working Days: Monday through Friday
• Daily Working Time: Flexible within 8 AM to 5 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Senior Level
• Contracted Hours per Week: 20 hours/week (Part-Time; transitioning to 40 hours/week Full-Time)
• Daily Working Time: Flexible within 8 AM to 5 PM CST
• Scheduled Working Days: Monday through Friday
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English (Fluent)
• ACCENT PREFERENCE: Level A–B (native or near-native accent required due to heavy outbound calling)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!