Customer Success Manager

Job Description

Our Mission:

6sense’s mission is to multiply what matters: growth, retention, and efficiency.  We envision a future where companies, teams and people reach their full potential.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging.  Every 6sensor plays a part in defining the future of our industry-leading technology.  6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.  We want 6sense to be the best chapter of your career.

About the Role

6sense is seeking a Customer Success Manager, Advertising to help customers get measurable value from their advertising programs and grow their use of 6sense Advertising over time. In this post-sale role, you’ll serve as the trusted advisor for a portfolio of advertising customers - guiding onboarding, activation, adoption, campaign success, value realization, and renewal readiness.

You’ll partner closely with customers and internal teams to connect business goals to audience strategy, campaign performance, and clear next steps. You’ll also help identify opportunities to expand advertising usage by building the customer success foundation that makes growth possible.

What You’ll Do

• Own post-sale success for a portfolio of 6sense Advertising customers, ensuring clear goals, success plans, risks, and next steps.
• Advise customers on audience strategy, campaign structure, targeting, channel mix, budget allocation, measurement, and optimization.
• Partner with Campaign Operations, Professional Services, Product, Support, Sales, and Account teams to deliver a coordinated customer experience.
• Monitor campaign delivery, pacing, utilization, and performance; translate results into insights, recommendations, and customer-ready narratives.
• Drive adoption of relevant advertising capabilities, workflows, audiences, reporting, and best practices.
• Lead customer conversations and business reviews focused on performance, value, stakeholder alignment, and future opportunities.
• Identify risks early, coordinate recovery plans, and keep customers on track for successful renewal outcomes.
• Surface qualified expansion opportunities and partner with commercial owners on next steps.
• Contribute to the evolution of playbooks and processes that are at the core of 6sense customers’ advertising success.

What You’ll Bring

• 5+ years of customer-facing experience in Customer Success, client services, consulting, account management, or a related post-sale role within SaaS, adtech, or martech.
• 3+ years of hands-on experience with digital advertising or programmatic advertising campaigns.
• Strong understanding of campaign planning, audience strategy, targeting, pacing, optimization, reporting, measurement, and common advertising KPIs.
• Ability to build trusted relationships with practitioners and executive stakeholders and connect platform usage to measurable business outcomes.
• Analytical mindset with the ability to turn campaign and account data into clear insights, recommendations, and customer-ready stories.
• Proven ability to manage risk, drive adoption, lead business reviews, and coordinate cross-functional work across internal and customer teams.
• Excellent communication, presentation, project-management, and stakeholder-management skills.
• Preferred: experience with B2B advertising, ABM, demand generation, intent-based audiences, DSPs, Salesforce, Gainsight, BI/reporting tools, or the 6sense platform.

Base Salary Range: $79,567.50 - $116,699.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote

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Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].

We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [email protected]