Job Description
Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.
As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
Responsibilities
- Own technical leadership across CX AI opportunities in the US, partnering with sales to shape deal strategy and customer outcomes.
- Run structured discovery workshops to surface business goals, technical constraints, regulatory considerations, and success metrics.
- Design future-state architectures that combine product analytics, marketing insights, and CX data within secure, compliant environments.
- Deliver tailored demonstrations that showcase Amplitude’s AI Agents, experimentation, journey analytics, and personalization workflows.
- Map RFP and RFI requirements to platform capabilities, including data governance, residency, and security controls.
- Scope pilots and proofs of concept with clear evaluation criteria, timelines, and mutual success plans.
- Advise executives on how analytics maturity can drive revenue growth, retention, and customer satisfaction.
- Navigate international privacy frameworks and industry regulations in partnership with legal and security teams.
- Capture field intelligence on competitive positioning, emerging CX patterns, and buyer objections to inform product and GTM strategy.
- Support post-sale transitions by ensuring technical alignment and continuity with Customer Success teams.
Requirements
- 6+ years in Solutions Consulting, Sales Engineering, or Technical Consulting roles within B2B SaaS.
- Demonstrated experience selling or implementing CX, CRM, analytics, or AI-driven platforms.
- Strong understanding of web technologies, APIs, integrations, and modern data architectures.
- Proven ability to guide complex enterprise evaluations involving multiple stakeholders.
- Experience addressing security, compliance, and data-privacy requirements in regulated or multi-country environments.
- Track record of running pilots, proofs of concept, and executive-level technical presentations.
- Willingness to travel across regionally distributed accounts as needed.
About You
- You approach complex problems with curiosity, rigor, and commercial empathy.
- You enjoy operating at the intersection of analytics, AI, marketing, and customer experience.
- You are comfortable advising senior executives and navigating nuanced regulatory discussions.
- You balance technical depth with clear, persuasive storytelling.
- You thrive in fast-moving environments and adapt quickly as products and markets evolve.
- You take pride in being prepared, precise, and relentlessly customer-focused.
- You see collaboration as a force multiplier and actively seek diverse perspectives.
By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article . Please exercise caution and cease communications if something feels suspicious about your interactions.
