Job Description
WHAT WE’RE LOOKING FOR
Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening for a Finance Operations Supervisor in our Omaha office. This individual is responsible for overseeing the design and maintenance of the BHHC workers compensation billing process, including supervision of billing and collection associate, as well as leading collection initiatives with a focus on early-stage collections and supervising call center and email support for billing, payment, and cash application inquiries. The Finance Operations Supervisor supports staff in resolving work-related issues and communicates with agency finance staff, managing principals, and policyholders to address discrepancies, providing ongoing training and development to team members to promote growth and success.
LEADERSHIP RESPONSIBILITIES:
Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on experience, sound judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.
ESSENTIAL FUNCTIONS:
BILLING
- Supervises the design and maintenance of the BHHC workers compensation billing process, including the general supervision of billing and collection associates that administer the billing applications.
- Works with Finance leaders to drive workflow improvement, such as devising new procedures and modifying or adapting existing procedures to meet new market conditions/circumstances.
- Develops efficient workflows for the billing process which minimized billing and cash application costs while ensuring proper segregation of duties in the process.
COLLECTION
- Drives current collection initiatives while emphasizing early-stage collections.
- Negotiates and approves alternative payment plans, tracks and maintains receivables, assigns aged balances to third party agencies, and oversees the collection and litigation of aged balances.
- Works with Finance leaders to identify opportunities to leverage billing system and policy issuance process enhancements to increase production and strengthen operational controls to ensure efficient execution against policy and procedures.
CUSTOMER SERVICE
- Supervises call center and email support services responsible for handling, billing, payment, and cash application questions.
- Supervises payroll reporting service functions, including new account setup, general training, and problem-solving.
- Works with key business stakeholders to design automated processes to meet market expectations.
ACCOUNTING & RISK MANAGEMENT
- Supervises the design and maintenance of BHHC’s collateral valuation and tracking procedures.
- Identifies workflow breakdowns and drives value-added changes.
- Works with team members to identify controls and performs reconciliations, including cash payment balancing, sccounts receivable, and commission payable reconciliations.
OTHER DUTIES
- Communicates directly with agency finance staff, agency managing principals, and policyholders to resolve discrepancies.
- Operates as finance liaison for internal and external billing inquiry.
- Performs special analytical projects or related duties as assigned or as situations dictate.
QUALIFICATIONS
EDUCATION: Bachelor’s degree in Business, Statistics, Finance, or Accounting from an accredited four-year college or university required.
EXPERIENCE: Minimum of 3 years of related work experience required.
TECHNICAL SKILLS:
- Knowledge of general accounting and financial reporting principles.
- Knowledge of Microsoft Office software and ability to be proficient on applicable databases, systems, and vendor software programs.
WHAT WE OFFER
- Hybrid Work Schedule (up to 2 days work from home)
- Paid Time Off
- Paid Holidays
- Immediate Vesting of Retirement Savings + Company Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Hospital Indemnity Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
WHO WE ARE
With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
