Quality Assurance Analyst

Job Description

Location: Los Angeles, CA

Salary: $70,400.00 - $78,000.00 per year, exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners, managed-care organizations, and foundations. The goal of the FHSP is to secure quality affordable housing for extremely vulnerable Angelenos. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including individual apartments, blocks of units, and entire buildings. Brilliant Corners identifies and secures units Countywide, provides move-in assistance and rental subsidy disbursements, coordinates with case managers, and assists with neighborhood relations.

Position Summary:

The QA Analyst supports the implementation of quality assurance efforts that ensure the integrity, effectiveness, and continuous improvement of The Flexible Housing Subsidy Pool (FHSP) programs at Brilliant Corners. The QA Analyst will collaborate closely with program teams, support teams and leadership to gather insights, analyze data, monitor performance and ensure data quality across programs. This role requires a strong understanding of housing programs, experience with data systems, and the ability to identify and support data solutions that improve service delivery.

Position Responsibilities

• Support Internal and External Requests: Act as a resource for funder and internal program teams by responding to data requests, providing support around QA-level data, and ensuring accurate reporting.
• Generate Reports: Produce regular reports on client data, program metrics, and performance outcomes to support internal teams, funders, and other stakeholders. Ensure that all reports meet the required standards for accuracy and completeness.
• Data Monitoring & Analysis: Assist program teams by analyzing data for trends and insights that could help improve service delivery. Provide data-driven recommendations for enhancing programs based on QA-level findings.
• Assist in Quality Control: Support the quality assurance efforts by reviewing data for accuracy, completeness, and consistency, providing feedback on discrepancies, and helping resolve issues.
• Audit and Compliance Support: Support ongoing contract compliance by ensuring the maintenance of records, monitoring caseload and invoicing data, and preparing reports for audits and internal reviews. This role plays a key part in supporting data integrity and meeting funder requirements year-round.
• Collaboration and Training Support: Collaborate with other teams such as Program Teams, Operations, Learning and Development, and Data & Technology teams to support quality control. Provide training and resources on data entry, reporting processes, and best practices to ensure accurate and consistent data collection. Coordinate meetings and follow-up to support clear communication. Work closely with program managers, funders, and internal stakeholders to ensure reporting needs are met and data is timely, accurate, and actionable.

Professional Experience:

• One year of professional experience in data analysis, report generation, developing training materials, project coordination and process mapping.
• 2 + years working in the non-profit sector or human services or supportive housing, preferred.

Knowledge, Skills, and Abilities

• Strong communication, documentation and project coordination skills.
• Strong analytical thinking and problem-solving skills to identify root causes of defects and process inefficiencies.
• Ability to interpret data, identify trends, and recommend QA improvements.
• Proficient in data management, analysis and reporting tools (e.g., Excel, Salesforce, Asana)
• Collaborative, detail-oriented, and committed to equity and accuracy.
• Knowledge of QA methods, supportive housing programs and non-profit reporting requirements.

Core Competencies

• _Managing and Measuring Work:_ Clearly assigns responsibility for task and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• _Action Oriented:_ Enjoys working hard; is action oriented and full of energy for things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• _Customer Focus:_ Is dedicated to meeting the expectations and requirements of internal and external stakeholders; gets first-hand client information and uses it for improvements in products and services; acts with clients in mind; establishes and maintains effective relationships with all stakeholders and gains their trust and respect.

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.
• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Labor Union

This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement

Salary range for this position is $70,400.00 - $78,000.00 annually. This position is being offered at $70,400.00 - $78,000.00 annually.

_Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients._ W e will consider for employment qualified applicants with arrest and conviction records.

Benefits

• Health Care Plan (Medical, Dental, & Vision)

• Retirement Plan (With 5% Match)

• Life Insurance (Basic, Voluntary and AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long-Term Disability

• Training & Development

• Wellness Resources

• Hybrid Work