Job Description

Role Summary

Responsibilities: You will contribute to the company’s commercial processes and business development efforts and support our mission to build long-term strategic partnerships with our clients
Salary: £24,500 to £26,000 per annum, depending on your previous experience
Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training, and more
Role Type: Full-time or part-time, permanent
Start Date: The role will ideally commence in April or May 2026, and you will be asked to state your availability on your application form
Application Deadlines: The deadline for applications is Friday 8th March 2026 with interviews taking place shortly after
Location: This role is available in our Global Headquarters in Cambridge

About the Role

Costello Medical, a global B Corp certified medical communications firm, continues to grow rapidly thanks to our commitment exceptional levels of customer service and delivering high-quality work. To support this growth, we are looking for a Business Administrator to join our friendly, driven and collaborative External Engagement team.

In this role, you will contribute to our business development and commercial processes, assisting with a range of administrative tasks that include:

Commercial & Negotiation Support

Supporting the administration of commercial negotiations with our clients across the pharmaceutical and healthcare sector, including preparing background materials, gathering historical communications, and coordinating key documents
Using Excel to prepare pricing documents (known as rate cards) by pulling data, calculating new rates, and producing proposals for new rates
Managing and updating commercial information in our internal system
Managing the team’s shared inbox by replying to queries, triaging requests to the relevant team member and ensuring timely responses
Organising and supporting regular team meetings across the company that focus on commercial-related topics, including scheduling, preparing agendas, note taking, and circulating actions

Business Development Support

Contributing to business development campaigns and activities for our client facing teams
Conducting client pipeline research and supporting with our client partnership survey
Helping maintain our database of client contacts and supporting broader business development processes

Data, Documentation & Process Administration

Running reports and updating internal records across our CRM and contract management systems
Creating and formatting documents and presentations, as well as reviewing documents for accuracy
Drafting, responding to, and filing emails from internal colleagues and external clients
Supporting annual projects such as company‑wide rate card reviews and the annual strategy meeting for the Commercial team

You will also provide general administrative support to the Commercial team and, if required, the wider Operations department.

You will receive comprehensive one-to-one training from experienced members of the team, learning about effective commercial and business development strategy as well as project management. We also offer the opportunity to take on responsibilities that align with your strengths and interests. For example, as your experience grows, you may also contribute to:

Developing negotiation and commercial planning ideas
Supporting the team’s business development strategy
Identifying opportunities to streamline and improve commercial processes

About You

The successful candidate will be proactive and eager to take on new challenges, demonstrating a friendly, positive, and ‘can-do’ attitude. You will also value the opportunity to develop your skills in a dynamic and fast-paced environment.

Essential requirements for the role are:

A strong level of confidence using Excel and working with numbers, including the ability to apply basic formulas and handle data accurately
An excellent level of written accuracy, attention to detail, and the ability to critically review the presentation, style, and content of your own work
Exceptional organisational skills and the ability that allow you to plan your time effectively to ensure deadlines are met
The ability and desire to understand project objectives, appreciating how individual tasks feed into the bigger picture of the project and wider company strategy
An aptitude for delivering outstanding customer service and relationship building, alongside the ability to tailor your communication style (such as tone and frequency of interaction) to suit various audiences and situations, both internally and externally
An excellent level of productivity, whilst effectively utilising time and resource available
A high degree of tact, discretion and professionalism when dealing with confidential information
Excellent proficiency in written English and arithmetic
Fluency in Microsoft Word, Excel, and PowerPoint
An interest in using technology and AI tools to enhance efficiency, streamline processes and continually improve ways of working

Desirable requirements for the role are:

A degree, apprenticeship or high level qualification in a relevant subject (minimum 2.1 or equivalent)
Fluency in Microsoft Outlook

At Costello Medical, we are committed to developing talent. You will work closely with experienced colleagues, receiving continuous on-the-job training, mentorship, and guidance throughout your career. This comprehensive internal training will enable you to quickly take on increasing responsibility and drive various business development and commercial initiatives forward. There will also be fully funded external training opportunities available as you continue to build your career.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access, and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations. We have been listed in the Top 100 Best Companies to Work For list since 2017, the Boston Globe’s Top Places to Work list in 2025, and were proud to receive B Corporation accreditation in 2022. Learn more about us, our work, and our mission on our website: https://www.costellomedical.com/

What We Offer

A starting salary of £24,500 to £26,000 per annum, depending on your previous experience, as well as a discretionary profit share bonus paid twice per year. Please note that we have established salary bands to ensure a fair and consistent approach for all applicants, eliminating the need for individual negotiations
The opportunity to start and build your career with a growing and award-winning company, who focuses on the wellbeing, motivation, and development of their staff at all levels
25 days’ annual leave plus bank and public holidays, as well as a holiday buy and sell scheme
Flexible working hours and the chance to work from home for up to half of your working time after passing probation
Flexible benefits scheme offering cash payments, additional pension contributions and more
Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
Paid study leave and funding for external qualifications
Critical Illness Cover, Income Protection and Life Assurance
Paid and unpaid sabbaticals based on length of service

Learn more about our full reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-uk/

Hybrid Working Policy: We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost. At the same time, we recognise that homeworking can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments.

Therefore, we offer flexible working arrangements that allow our colleagues who have passed probation to work from home up to half their time, measured across a 2-week rolling period. During your probationary period (normally the first 6 months of the role), you will be able to work from home 1 day per week.

The Application Process

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. Your CV should clearly state the dates of all qualifications and grades achieved where applicable.

Our recruitment process includes a telephone or pre-recorded video interview with a member of the Talent Acquisition team, followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview. Our standard recruitment process lasts around 2 to 4 weeks, however this can be adapted if necessary.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide: https://www.costellomedical.com/reasonable-adjustments/

Please note that, whilst we embrace AI to innovate and improve processes, your role may involve working with confidential data that cannot be uploaded to AI. Therefore, it is important for us to assess your own skills and abilities, so we recommend that you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

Please note that this role does not meet the eligibility criteria for visa sponsorship, and you will therefore need the right to work in the UK independently from the company.

Business Administrator