Job Description
About Customer.io
Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the Role
Hi, I’m Nick, Director, Talent Acquisition here at Customer.io! I’m looking for a Lead Recruiter, GTM to own the full hiring experience for our go-to-market and business operations teams, and to help shape how recruiting works at Customer.io.
This is a full-cycle role with a strategic edge. You’ll partner directly with hiring managers and business leaders across Sales, Customer Experience, Marketing, Business Operations, and other corporate functions to build strong candidate pipelines, drive hiring decisions, and deliver an excellent experience for candidates and the business alike.
Beyond your requisition load, you’ll contribute to how the recruiting team operates — helping other recruiters on the team grow and do their best work, improving process, and bringing a market perspective that sharpens how we hire. This role is ideal for someone who thrives in a fast-moving environment, takes ownership seriously, and wants to do some of their best work.
What We Value
Ownership: You don’t wait to be told what needs attention. You track your pipelines, know where things are slipping, and fix it before anyone has to ask.
Partnership: You work with hiring managers as a true thought partner — pushing back when a role needs recalibrating, bringing data when the market says something different, and earning trust through follow-through.
High standards with real output: You know great recruiting requires both quality and consistency. You move quickly without cutting corners on candidate experience or rigor.
Team orientation: You share what you’re learning, help make the team better, and care about how recruiting is perceived across the company.
What You’ll Do
- Own full-cycle recruiting across GTM and business operations functions, managing the process from kickoff through close
- Directly manage and develop a GTM Recruiter and a Contract Senior Talent Sourcer
- Partner with hiring managers and business leaders to define strong candidate profiles, set search strategy, and calibrate role expectations against market reality
- Drive a high-quality, consistent candidate experience from first outreach through offer
- Provide real-time market insights on talent availability, compensation benchmarks, and competitive hiring activity
What We’re Looking For
- 7+ years of full-cycle recruiting experience, with meaningful depth hiring across GTM and business operations functions
- Demonstrated ability to manage a high-volume, high-quality requisition load across multiple functions simultaneously
- Strong business acumen; you understand what good looks like in revenue and operational roles and can assess candidates accordingly
- Proven ability to influence hiring managers and senior stakeholders with data, market insight, and clear thinking
- Experience mentoring or informally leading other recruiters, with a genuine interest in making the people around you better.
- Highly organized and data-oriented, with experience using an ATS and recruiting analytics to drive decisions
Compensation & Benefits
We believe in transparency. Starting salary for this role is $185k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us decide if this is a good fit.
- 30 minute Zoom call with our Executive Recruiter
- 30 minute Zoom call with Hiring Manager
- 30 minute Zoom call with GTM Leader
- 60 minute Zoom call - prompt exercise and review session with the team
All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.
Join us!
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions about the role or our process, please contact [email protected].
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.
